Job Description

Company description

We are a large, dynamic, forward thinking practice with a growing population based over two sites in the Torbay area of South Devon. With over 100 staff including GP's, a large team of Nurses, Admin and Reception Teams.

RESPONSIBLE TO : Reception Team Leader

WORKS WITH: GP's, Practice Manager, Practice Nurse's and Administration Team

HOURS: Part Time/Full Time

The post-holder may be required to work a Saturday morning on a rota basis between 08:00-12:30 approximately 1 in 20.

The post-holder will also be required to cover extra sessions when colleagues are on annual leave or sick leave.

SALARY:

12.25 per hour starting rate (increments at 6 months and 2 years)

JOB SUMMARY:

To provide patients with a polite, helpful and efficient first point of contact. . To ensure that enquiries from patients are efficiently and courteously handled in the highest possible professional basis.

MAIN RESPONSIBILITIES

:

Patient Interaction

: Welcoming patients, managing appointments, and providing information about the practice's services.

Administrative Duties

: Handling phone calls, emails, and other correspondence; maintaining patient records; and ensuring proper documentation.

Appointment Management

: Scheduling, rescheduling, and cancelling appointments using medical software systems including Klinik and EMIS.

Coordination

: Liaising with medical staff, such as doctors and nurses, to ensure efficient patient care.

Problem-Solving

: Addressing patient inquiries and resolving issues with professionalism and empathy.

Confidentiality

: Ensuring patient information is handled securely and in compliance with data protection regulations.
Training : Resuscitation and other applicable to the role

This job description is not exhaustive and may be adjusted periodically. You will also be expected to carry out any reasonable duties, which may be requested from time to time

*ESSENTIAL / DESIRABLE

REQUIREMENTS

E / D

*

Excellent organisational skills

E

Thorough and precise in their work

E

Willingness to accept responsibility

E

Enthusiastic and highly motivated

E

Able to request assistance or advice when required

E

Ability to work with others as part of a team

E

Ability to work on own initiative

E

Strict confidentiality and integrity

E

PC skills including word-processing and email

E

2 years' experience in an office environment

D

Reliable and flexible to the needs of the Surgery

E

Good sense of humour

D

Communication skills so all departments are kept fully informed of changes in procedures

E

Prioritising work load and request for support

E

Positive and friendly image to patients and other visitors

E

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carer's, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

COMMUNICATION:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly.
Job Types: Part-time, Permanent

Pay: From 12.25 per hour

Benefits:

Company pension Cycle to work scheme Free flu jabs Health & wellbeing programme Store discount
Education:

GCSE or equivalent (preferred)
Experience:

Administrative: 3 years (preferred)
Work Location: In person