Job Description

Reception Manager (Part-Time) - Award-Winning Complementary Therapy Centre, Balham

We are a well-established, award-winning Complementary Therapy Centre in Balham, just a short walk from the station. With 6 beautiful treatment rooms, over 30 skilled therapists, and nearly 70 holistic treatments on offer, we are proud to be a hub for wellness in the local community.

We are currently seeking a dedicated and proactive

Reception Manager

to join our friendly and professional team.

Role Overview

Position:

Reception Manager

Hours:

27.5 hours per week (set and non-negotiable)

Monday:

10:15am - 5:15pm

Wednesday:

5:15pm - 9:45pm

Thursday:

10:15am - 5:15pm

Friday:

8:15am - 5:15pm

Key Responsibilities

Act as the first point of contact for therapists and reception staff Manage bookings and amendments (via phone, email, online, and in person) Take payments and handle front-of-house enquiries Create and send out monthly newsletters Update the website and social media accounts (including scheduled posts) Generate weekly reports Liaise with and arrange viewings for prospective therapists Actively seek new therapists, clients, and suppliers

Requirements

Proven experience in a Receptionist or Front-of-House Manager role Able to commit to the listed shifts on a

permanent

basis Resides within

20 minutes

travel time of

SW12

Highly organised with excellent time management skills Calm under pressure and confident multitasking Self-motivated, proactive, and able to work independently Strong computer literacy and comfortable with digital tools Social media experience preferred Flexibility to provide holiday cover where needed Knowledge of or interest in complementary therapies is a plus

What We Offer

A welcoming and supportive working environment Discounted treatments Opportunity to grow within a respected wellness centre

To Apply

If you meet the requirements and can commit to the specified hours, please

email your CV and a cover letter

explaining why you'd be a great fit for this role.

Please note: We may conduct an initial

remote screening

before inviting candidates for face-to-face interviews.

Job Types: Part-time, Permanent

Pay: 14.00-15.50 per hour

Expected hours: 27.5 per week

Additional pay:

Performance bonus
Benefits:

Employee discount
Application question(s):

How do you stay organised and manage multiple tasks when the front desk gets busy? Can you give an example of a time you took initiative to improve a process or solve a problem at work? What experience do you have with managing social media or digital tools in a customer-facing role? Do you have experience/knowledge of complementary therapies? How long will it take you to travel to SW12 9RZ
Work Location: In person

Expected start date: 23/06/2025