Reception Manager Job in Woodlands Medical Practice

Reception Manager

London, ENG, GB, United Kingdom

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Job Description

Working as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports. Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward. Overseeing the administration and support operations of the practice Line managing all reception-Admin staff Identifying and delivering team training where required. Reviewing and updating all administrative and reception policies and procedures as required Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary Ensure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviews Manage complaints To take key responsibility for excellent customer services and ensure excellent patient experience.

Ensure a culture of professionalism is maintained within the practice. Ensure staff follow the practice code of conduct. Monitor and promote the Friends and Family Test to gather patient feedback. Deputize for the Practice-Operations Manager during their absence as required.

Stock check clinical and Admin Triage Docman emails and letters before sending to the Clinicians Audit e-RS worklist and complete tasks Maintain and complete invoices for private work from 3rd parties.

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