Job Description

Job Ref:

GLE2597

Branch:

The Gleneagles Hotel

Location:

The Gleneagles Hotel, Auchterarder

Salary/Benefits:

35,500 per annum

Contract type:

Permanent

Hours:

Full Time

Hours per week:

39

Posted date:

28/04/2025

Closing date:

30/05/2025

COME AND JOIN US...

We are currently seeking an experienced, strategic and results-oriented

Reception

Member Experience Manager

to join our Health Wellness team.



The on target earning potential for this role is 35,500 / per annum - comprising a base salary of 30,500, plus a qualified estimate of 5,000 in gratuities and service charge.As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

ABOUT GLENEAGLES

One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and The Times and Sunday Times 'Hotel of The Year 2024', everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.



Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

Lead and warmly manage the Wellness welcome, ensuring every guest who enters our areas feels instantly valued and cared for Take the lead in curating and organizing exceptional member events, creating a thoughtfully planned annual calendar and communicating updates through engaging quarterly emails Proactively liaise with key membership stakeholders to ensure that both new and existing members enjoy a seamless, effortless, and personalized journey Consistently connect with and attentively engage with our members, ensuring we fully understand their needs and deliver a truly luxurious experience Diligently conduct regular walk-rounds with stakeholders to maintain an immaculate, welcoming, and beautifully maintained Health Club Regularly check in with and provide meaningful performance reviews for your team, fostering growth and development Inspire, uplift, and motivate the team daily, driving exceptional standards while addressing underperformance with care and encouragement Deliver comprehensive and welcoming training to new team members, ensuring they feel confident and supported in their roles Take full ownership of Health Safety during your shift, ensuring strict compliance and the utmost well-being of guests and team members Conduct attentive and thorough walk-rounds of all areas, including the Health Club, Lawn Games, The Den, and Little Glen, ensuring a flawless experience for all Confidently step into Host duties as needed, providing warm and engaging service to guests Genuinely engage and build strong connections with members and guests, fostering a sense of community and belonging Enthusiastically support the Host team during peak periods, ensuring a smooth, elevated, and memorable guest journey Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

Have experience working in either a luxury membership or high-volume Health Club environment, and ideally both You will be highly structured and exceptionally well-organised, always ensuring efficiency and seamless operations Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive "can do" attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way

What's in it for you:

Time to let your hair down

30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme

Be our guest

Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night - a benefit available upon completion of 12 months service Friends Family discounted rate of 225 - 275 BB per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing

Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

About gratuities service charge:

Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2025, our full-time employees can expect to receive around 5,000 in addition to their annual salary

If you are our next

Reception Member Experience Manager

, please forward your most recent CV to us today!



INDO