Job Description

Job Title:

Hotel Reception & Reservations Assistant

Location:

Garfield House Hotel

Hours:

40 hours per week, working 5 days over 7

Shift Patterns:

7:00am - 3:00pm 3:00pm - 11:00pm 9:00am - 5:00pm

Job Overview

We are seeking a friendly, organized, and customer-focused Hotel Reception & Reservations Assistant to join the team at the Garfield House Hotel. The successful candidate will be responsible for delivering excellent guest service at reception while efficiently managing hotel reservations and administrative duties.

Key Responsibilities

Welcoming guests in a professional and courteous manner Handling guest check-ins and check-outs efficiently Managing room reservations, amendments, and cancellations Answering telephone and email enquiries promptly and accurately Processing payments and maintaining accurate records Providing guests with information about hotel services and local attractions Resolving guest queries or concerns in a calm and professional manner Liaising with housekeeping and other departments to ensure smooth daily operations Maintaining a clean, organized, and professional reception area Adhering to hotel policies, procedures, and data protection standards

Skills & Experience

Previous experience in hotel reception or reservations (preferred but not essential) Excellent communication and customer service skills Strong organizational skills and attention to detail Ability to work independently and as part of a team Confident using computer systems and booking software Flexible approach to working shifts, including weekends

Personal Attributes

Friendly and approachable manner Professional appearance and attitude Reliable and punctual Ability to remain calm under pressure

What We Offer

A supportive and welcoming working environment Opportunities for training and development Competitive rate of pay (dependent on experience)
Join our team as a Reception & Reservation Assistant to contribute to a welcoming environment while utilizing your administrative expertise. We value professionalism, efficiency, and excellent communication skills in this vital role.

Job Type: Full-time

Pay: 27,000.00-29,000.00 per year

Benefits:

Discounted or free food Employee discount Free flu jabs Free parking On-site parking
Work Location: In person