Job Description

Your duties will include:

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Supervising guest experiences during arrival, stay and departure, efficiently and professionally following the standard operating procedures. Working with the Front of House Manager ensuring all receptionists are trained and motivated to deliver excellent service throughout the operation. Completing own learning and development initiatives to complement your job role and increase your expertise, skills and knowledge in your profession. Develop a thorough knowledge of all systems relating to the front office department. Liaising with other hotel departments to ensure that we meet/ exceed guest expectations. Ensure that through the promotion of knowledge, expertise and personality, amazing experiences are created, and a great reception and welcome is delivered for everyone. Undertaking Duty Manager shifts.

Experience Needed

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The key talents are: enthusiastic and positive personality; high standard of personal presentation, confidence and professionalism; demonstrable excellent communication skills;


Additional abilities would be: previous experience as a reception supervisor/ receptionist in a busy hotel; knowledge of Opera Cloud Property Management system.

Required Skills

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Soft skills

Time Management, Teamwork

People and Culture

Team Management

Customer service

Customer Service

IT Software

Opera Cloud

Values

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Trust, Integrity, Ownership, Problem solving, Respect

Benefits

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Pension, Tips / gratuity, Extra Holiday for length of service, Training program - All employee levels