Job Description

Job Ref:

CRI3287

Branch:

DoubleTree by Hilton London - West End

Location:

DoubleTree by Hilton London - West End, London (Central)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

27/11/2025

Closing date:

29/01/2026

Here at Crimson Hotels, we know our colleagues are key to our success. That is why we're passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.



We are looking for an experienced Shift Leader to join our team.

The Role

As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.



Your main duties include:


Advising your shift team of any special events or VIP Guests in the hotel Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork Maximize sales revenues through up-selling Manage Guest requests, inquiries, and complaints promptly and completely

The Person

As well as having previous experience in a similar role, we look for a Shift Leader to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You'll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you'll have a good command of the English language and be very well presented.

Benefits

GoHilton - you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family Private Healthcare Plan - financial assistance towards the cost of healthcare Learning and development opportunities - from our lots of in-house training courses and programmes and over 1,000 training courses available on our 'Training University' Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level Attractive front office upselling incentives scheme Recommend a Friend incentive - bring your friends on board and receive a bonus after they've been with us for 6 months Hero Of The Month recognition programme to recognise and celebrate your achievements Free-of-charge freshly cooked meals to enjoy on duty Free-of-charge dry-cleaning for your uniform Free weekly English classes Lots of team member social events and wellbeing events

Nestled at the gateway to London's West End, DoubleTree by Hilton London - West End offers the perfect base for exploring the city. Located just two blocks from the British Museum and within a mile of Soho, Covent Garden, and Regent Street, the hotel places guests steps away from world-class theatres, renowned musicals, and endless shopping and dining options. With Holborn and Russell Square stations only a five-minute walk away, the rest of London is easily accessible.



After a day of sightseeing, guests can unwind at The Writing Room, the hotel's contemporary restaurant and bar, serving crafted cocktails and a delicious selection of global cuisine. A variety of charming pubs and restaurants are also located just moments from the hotel.

Sustainability

Sustainability is at the core of our hotel, earning us the prestigious Green Key Certification. We are committed to eco-friendly hospitality, ensuring a comfortable and responsible stay.