Job Description

About the Role:Working closely with the Practice Manager, the Reception Supervisor/Assistant Practice Manager will help ensure the smooth and efficient running of the practice. This is a key leadership role involving direct supervision of the reception team, evening reception cover, and contributing to overall service delivery and patient experience.
About You:We are looking for someone who has:

• Previous experience in a supervisory role within a GP Practice (Emis experience preferred)
• Strong leadership, communication, and organisational skills
• Ability to work collaboratively in a busy, patient-centered environment
• A good understanding of NHS procedures and compliance
• A flexible and proactive approach to problem-solving and service delivery

If you are passionate about improving patient care and have the skills to lead a dynamic team, we invite you to apply for this role at The Park End Surgery today!
Main duties of the job
The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks.

• Assist the Practice Manager with various projects, systems, and procedures.
• Support the Practice Manager in the management and maintenance of practice policies, procedures, and compliance registers.
• Supporting the Practice Manager to arrange internal and external meetings, including preparing agendas and producing meeting minutes.
• Draft and distribute the quarterly practice newsletter.
• Overseeing Google reviews and NHS Choice Feedback.
• Provide support in recruiting new staff, including managing pre-employment checks, induction, and DBS.
• Oversee and monitor the staff appraisal process, ensuring staff development goals are set and achieved.
• Deputise for the Practice Manager in their absence
• Provide initial guidance to patients who wish to verbally complain.
• Cover reception duties in the evenings as required, ensuring that patient services are managed effectively during these hours.
• Provide leadership and direction to the reception and admin teams, ensuring a high standard of patient care and service delivery.
• Assist the Practice Manager in reviewing and managing contracts for external services (e.g., cleaning)

About us
We are a dynamic, patient-centered NHS GP training practice dedicated to providing high-quality, compassionate care. Were looking for an experienced, organised, and proactive Reception Supervisor / Assistant Practice Manager to join our team, which includes 6 receptionists/administrators, 5 GP Partners, 1 HCA, 1 Practice Nurse, 1 Physician Associate, and 1 Pharmacist. In this role, youll play a key part in supporting the smooth running of our day-to-day operations.
Are you currently a Reception Supervisor ready to advance your career? Or do you have team leadership experience in a fast-paced GP surgery environment? If so, wed love to hear from you.
Details
Date posted
04 July 2025
Pay scheme
Other
Salary
31,285 to 33,241 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A4713-25-0000
Job locations
3 Park End
Hampstead
London
NW3 2SE
Job description
Job responsibilities
Role Overview
This role has been created to support the Practice Manager in managing the day-to-day operations of the practice and to provide cover or advice during their absence.
Working closely under the direction of the Practice Manager, the postholder will help improve standards across a broad range of clinical and administrative activities. This position is ideal for someone eager to take initiative, develop their skills, and progress their career within the practice.
Main Responsibilities
Promote, monitor, and document performance and quality standards within the practice using both IT systems and manual processes, under the guidance of the Practice Manager.
Become proficient in all relevant aspects of the clinical software system.
Manage data quality issues and provide support and guidance to practice staff on the use of the clinical system to maintain and improve quality standards.
Undertake specific tasks, project support, or development initiatives as required.
Assist with compliance to statutory requirements, supporting implementation as directed by the Practice Manager.
Work closely with reception and clinical teams to ensure smooth day-to-day operations, escalating any issues to the appropriate person.
Assist with recruitment, induction, training, and review of reception, secretarial, and administrative staff, including managing paperwork, logins, and smartcards for new employees.
Organise staff training on all relevant aspects of general practice.
Authorise and monitor staff absence (holiday, sickness, and other leave), ensuring adequate cover for the rota.
Provide support to all staff by addressing queries, problems, and requests both formally and informally.
Oversee daily staff workload, organising and allocating tasks as needed.
Ensure staff understand and adhere to confidentiality requirements, including Data Protection and Caldicott guidelines.
Maintain policies and procedures and ensure all administrative systems operate smoothly.
Support the Practice Manager with Health and Safety matters to ensure compliance with legislation and best practice.
Provide administrative assistance to the Practice Manager as required.
Act as first point of contact for patient complaints, handling them according to the Practices complaints procedure with the Practice Managers support.
Undertake any other duties as agreed with the Practice Manager. Job description
Job responsibilities
Role Overview
This role has been created to support the Practice Manager in managing the day-to-day operations of the practice and to provide cover or advice during their absence.
Working closely under the direction of the Practice Manager, the postholder will help improve standards across a broad range of clinical and administrative activities. This position is ideal for someone eager to take initiative, develop their skills, and progress their career within the practice.
Main Responsibilities
Promote, monitor, and document performance and quality standards within the practice using both IT systems and manual processes, under the guidance of the Practice Manager.
Become proficient in all relevant aspects of the clinical software system.
Manage data quality issues and provide support and guidance to practice staff on the use of the clinical system to maintain and improve quality standards.
Undertake specific tasks, project support, or development initiatives as required.
Assist with compliance to statutory requirements, supporting implementation as directed by the Practice Manager.
Work closely with reception and clinical teams to ensure smooth day-to-day operations, escalating any issues to the appropriate person.
Assist with recruitment, induction, training, and review of reception, secretarial, and administrative staff, including managing paperwork, logins, and smartcards for new employees.
Organise staff training on all relevant aspects of general practice.
Authorise and monitor staff absence (holiday, sickness, and other leave), ensuring adequate cover for the rota.
Provide support to all staff by addressing queries, problems, and requests both formally and informally.
Oversee daily staff workload, organising and allocating tasks as needed.
Ensure staff understand and adhere to confidentiality requirements, including Data Protection and Caldicott guidelines.
Maintain policies and procedures and ensure all administrative systems operate smoothly.
Support the Practice Manager with Health and Safety matters to ensure compliance with legislation and best practice.
Provide administrative assistance to the Practice Manager as required.
Act as first point of contact for patient complaints, handling them according to the Practices complaints procedure with the Practice Managers support.
Undertake any other duties as agreed with the Practice Manager.
Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths
• Good standard of education with excellent literacy and numeracy skills
• Self-motivated, enthusiastic, articulate and diplomatic.

Desirable

• Leadership and Management Qualification
• NVQ Level 3 in Health and Social Care

Skills
Essential

• Excellent communications skills both oral and written.
• Good organisational skills.
• Well-developed interpersonal skills.
• Ability to work on own initiative and as a member of a team
• Innovative with the ability to produce approaches to new problems that may arise.
• High attention to detail and works with high degree of accuracy
• Basic IT skills

Experience
Essential

• Experience of working within General practice
• Experience of team leading and performance management
• Experience of effective multi-tasking
• Experience of learning and teaching new skills

Desirable

• Experience in HR
• Experience with Emis

Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths
• Good standard of education with excellent literacy and numeracy skills
• Self-motivated, enthusiastic, articulate and diplomatic.

Desirable

• Leadership and Management Qualification
• NVQ Level 3 in Health and Social Care

Skills
Essential

• Excellent communications skills both oral and written.
• Good organisational skills.
• Well-developed interpersonal skills.
• Ability to work on own initiative and as a member of a team
• Innovative with the ability to produce approaches to new problems that may arise.
• High attention to detail and works with high degree of accuracy
• Basic IT skills

Experience
Essential

• Experience of working within General practice
• Experience of team leading and performance management
• Experience of effective multi-tasking
• Experience of learning and teaching new skills

Desirable

• Experience in HR
• Experience with Emis