Job Description

The Midland Manchester A Leonardo Royal Hotel, 16 Peter Street, Manchester, Lancashire, M60 2DS

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Be Yourself- Be a Champion for Your Team - Be Leonardo

As Reception Supervisor you\'ll be the backbone of the team as you\'ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you\'ll be stepping into a busy role! You\'ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests\' expectations.

If you\'re our ideal Reception Supervisor, you will:

• Be yourself!
• Be a people\'s person and make each day fun and engaging for the team!
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you\'re part of the team, you\'re part of the Leonardo community. In our business, your hard work and pace is valued so it\'s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our \xe2\x80\x9cNEW Team Coach\xe2\x80\x9d workshop and \xe2\x80\x9cGuest Care\xe2\x80\x9d training can really support you in your role, and if the time is right our \xe2\x80\x9cInsights Trainee Manager Programme\xe2\x80\x9d will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you\'ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years\'; there\'s never been a more exciting time to join us!

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you\'ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Free hot meals whilst on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

The Midland Manchester A Leonardo Royal Hotel 16 Peter Street, Manchester, Lancashire, M60 2DS

• Job RefJI20193
• BranchThe Midland Manchester A Leonardo Royal Hotel
• LocationManchester
• Salary/BenefitsCompetitive Salary and Fantastic Benefits
• Contract typePermanent
• HoursFull Time
• Date posted07/08/2023
• Closing date09/09/2023

About The Midland Manchester A Leonardo Royal Hotel

Situated in the heart of the city, The Midland is a luxury hotel in Manchester like no other. Host to an array of Kings, Queens, Presidents and Prime Ministers over the years, you can rest assured knowing that you\'ll be staying in one of most iconic and historic hotels in Manchester.

As a four star hotel, The Midland features 312 pristine bedrooms, two award-winning restaurants, Adam Reid at the French and Mr Cooper\'s, an elegant Tea Room, a newly refurbished bar and lounge and 14 impressive conference and meeting rooms to fulfil all your business needs.

If you\'re looking to make the most of your time in Manchester, look no further than The Midland Hotel. Our guests will also benefit from our award-winning luxurious spa, The Spa At The Midland. Designed with relaxation in mind, our tranquil spa offers a wide range of treatments including our unique Rasul Spa experience.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

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