Job Description

Closing date:

28th December 2025

Shortlisting to commence:

29th December 2025

Interviews to take place:

5th January 2026



This is a vital 'Front of House' role providing a professional, helpful service to patients, members of the public and staff at the main hospital receptions and undertaking other relevant Site Service duties as required. Working unsupervised, in a busy environment, it is imperative that the post holder can work on their own and equally within the team.



To provide excellent customer service, welcoming patients, visitors and members of the public into the hospital, providing directions, guidance and help as required.

Dealing with telephone enquiries in a pleasant, helpful manner.

Liaise closely with Voluntary Services who provide a guiding service at the main receptions.

Assist in the handling of verbal complaints.

Liaise with Patient Experience team to refer enquirers and complainants.

Communicate effectively with a range of staff groups from within the Trust and outside the Trust.

Receive urgent notes, post and specimens to transfer across site via the shuttle.

Book contract taxis for wards and departments, as requested.

Monitoring of section papers issued ensuring they are actioned appropriately.

Liaise with Security as required where security is compromised.

Make announcements as requested using the tannoy system.

Use of EPR to access patient information maintaining confidentiality at all times.

Maintenance of photocopiers, reporting repairs and problems and ordering consumables.

Issue, receipt and safe keeping of keys and swipe cards.

Issuing temporary parking permits within Trust guidance.

General administrative duties.

To work in line with Trust policy, procedures and guidance, ensuring best practice quality and governance standards are adhered to.



Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:



We value people



We are one team



We care



We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.



Please also see the attached and Person Specification for further details on this role.