Job Description

Receptionist

We are seeking a skilled Receptionist to join our team at a vibrant establishment. The ideal candidate will have a passion for creating memorable experiences for customers.

About Murrayshall

Set in 365 acres of stunning Perthshire countryside, Murrayshall offers a luxurious four-star country house experience in the heart of Scotland. Lovingly restored over the past few years, the former home of Lord Lynedoch dates back over 400 years. It is situated just 3 miles from the cultural city of Perth, offering guests a tranquil haven in which to unwind and relax, with 40 elegant and spacious rooms and suites, 27-holes of stunning parkland golf and delicious local cuisine in our Eolas Restaurant. The Resort is undertaking a period of growth capitalising on the glorious estate surrounding the hotel, with the latest release being 22 Armadilla pod-style cabins, marking a new era of luxury and comfort for the Estate.

As a Receptionist,?you will be the first and last point of contact for our guests, ensuring an exceptional guest experience is delivered at all times.

Your role will include:

Providing excellent customer service at all times Taking bookings across the Estate and answering phones Ensuring a smooth check in and out process is followed for guests at all times, adhering to our policies and procedures Being fully conversant with the facilities, services and special promotions offered by the hotel and able to assist with any queries Daily banking and Cash handling Ensuring that both the Front of House and Guest Relations are kept fully aware of any relevant feedback from guests and other departments Maximising room occupancy and use up-selling techniques to promote hotel services and facilities Comply with hotel security, fire regulations and all health and safety legislation Assist in other areas of the hotel as requested.
Knowledge, Skills and Attributes:

Previous experience in a similar type role Friendly, courteous and helpful with excellent communication skills Motivated to go the extra mile for guests and colleagues
Experience in understanding, delivering and exceeding guest expectations

Ability to work under pressure and adapt according to business needs To take pride in your appearance as a brand ambassador To be able to problem solve and turn any negatives to positives To co-ordinate all guest feedback.
Why Join Us

29 Days holiday per annum - includes a day off for your birthday Free parking Refer a friend bonus - 150 Gym membership option Cycle to work scheme Tips distributed throughout whole hotel monthly Food & Beverage discounts Golf Shop discounts Training and Apprenticeship opportunities Free meals whilst on duty Birthday gift
Job Types: Permanent basis

Job Type: Full-time

Starting Salary: 26,436.80 per annum

Schedule:

4 days out of 7 working a 10 hour shift, based on a rota basis, totalling 40 hours each week, with paid breaks

Job Types: Full-time, Permanent

Pay: 26,437.00 per year

Benefits:

Cycle to work scheme Discounted or free food Employee discount Gym membership On-site parking
Work Location: In person