Job Description

Job Ref:

KGH10898

Branch:

Voco Leicester

Location:

Voco Leicester

Salary/Benefits:

12.21 per hour

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

31/10/2025

Closing date:

02/12/2025

As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role!



Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel!

What you'll be doing as a Receptionist

Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out. Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly. Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions. Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay. Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly. Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor. Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure. Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.

What'll make you a great fit for this Receptionist role

A welcoming personality who loves connecting with people and making their day brighter. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

The benefits

Discounts across retail, restaurants, events etc (because we know life isn't justabout work) Family and Friends discounts in hotels across the Kew Green Hotels estate Leisure Club / Gym free membership International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain - our family has hotels that span all over the world!) Parking on site for free Meals for free on shift - hard work is hungry work! Progression Room to grow, with opportunities across the UK and internationally Uniform provided Flexible attitude and working hours.

About Us

Hotel Brooklyn is a brand new Hotel and will be connected to the well renowned Leicester Tigers stadium. Its hip, trendy and if you think New York vibes, in the centre of Leicester you'll be on the right track.