Job Description

Join Our Team as a Reception & Administration Assistant at One YMCA -High Wycombe




Do you have a passion for delivering excellent front-of-house customer service and strong administrative skills?



Would you enjoy working in a hostel where homeless and vulnerable individuals are supported to build a better future?



Do you want to be part of a friendly, supportive team that values your contribution?



If so, we'd love to hear from you!



At One YMCA, your work is valued and you'll always be treated with respect. We're looking for a Reception & Administration Assistant to provide a responsive, welcoming, and high-quality service to our residents, visitors, and staff.



What You'll Be Doing

Delivering a user-friendly, efficient reception service Processing cash and card transactions (e.g. rent payments, bookings) Managing front-of-house tasks including post, phone calls, and emails Updating housing management systems and maintaining accurate records Providing effective admin support to the wider Housing team


Location & Travel

Based in High Wycombe Due to limited public transport, access to a car is beneficial but not essential


What We Offer

Up to 5 additional days leave through our time-off-in-lieu scheme Tailored training and development opportunities Free Employee Assistance Programme (24/7 access to counselling & GP services) Employer contributory pension Generous maternity, paternity, and compassionate leave Health and wellbeing support Access to discounts on travel, groceries, brands, and more


We may begin interviews before the closing date, so don't delay!



As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made



Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying



Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.



At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

This is a Full Time role.

Hours per week: 37.5

Working Pattern: Shifts will be scheduled between 08:00 and 22:00, seven days a week, with flexibility required to meet operational needs


One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.


By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do "more and better, together" so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.


These include:

Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children's and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund * A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.