Job Description

An exciting opportunity has arisen for a Receptionist and Property Administrator to join our growing team. Northern Group is a thriving property company, trading in the fastest developing area of Manchester City Centre, Ancoats Urban Village, operating residential, commercial and co-working brands.

Key Responsibilities:

Customer focused professional to act as the face of the business and provide support to the property management and the lettings team.

Meeting and greeting customers and visitors with a professional and friendly service

Handling telephone calls and managing the switchboard

Assist with processing rental enquires and booking appointments for our lettings team and property managers.

Managing the ongoing applicant database.

Producing weekly and monthly property reports

Ensure the presentation of the reception area, meeting rooms and office area is of a high standard at all times

Diary management of meeting rooms and conference room bookings, preparation of rooms in line with client requirements and refreshments

Provide administration support as required by the property management and lettings departments.

Report maintenance issues directly to the maintenance department and monitor issues through to resolution, ensuring tenants are communicated to at all times

Handling incoming and outgoing post and distribute accordingly

Order office supplies and beverage stocks

Providing cover to the serviced office receptionist as and when required

Logging and monitoring keys (actively checking that keys are returned to the office and correctly positioning them for colleagues to access. Creating tags for existing or returned keys and making sure that the system is updated)

Acquire electricity and water meter readings for tenants and members of the team when requested

Car park management - help with issues, enquires and issue tickets for our car parks. Take payments for tickets and update the system accordingly

Follow the company standards relating to money handling

Offer assistance to other members of the team where required (including holiday cover, emergencies etc.)

Personal Specification:

We are looking for a candidate who will:

Offer first-class customer service

Engage with customers/tenants of the building

Take responsibility

Problem solve

Be personable

Promote a positive environment

Requirements:

Customer service, reception and administrative experience is desired but not essential
Minimum 5 GCSE (A-C) to include English and Maths

Job Specifications:

Working Hours:
Monday to Friday - 09:00 to 17:30
Saturdays - 10:00 to 16:00 on a rota basis (1 in 4) and time in lieu taken the following week.

Job type:
Full-time, permanent

Other:

On-site parking available

Pension contribution

Company social events

Job Types: Full-time, Permanent

Pay: 25,400.00 per year

Benefits:

Company events Company pension Free parking
Work Location: In person