Job Description

Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data/input data onto Systmone as required. Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required when required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner including prescription queries. Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Process repeat prescription requests received by phone, email, post, slips and online access system, in accordance with practice protocol. Produce prescriptions for the GP to sign in an acceptable timeframe.



Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe. Generate requests for medication on behalf of the patient for non-repeat items. Actively encourage patients to reconcile medications to facilitate monthly collections. Discuss with patients their requirements, encouraging patients to order only what they require.



Act upon compliance issues, liaising with the appropriate clinician Ensure medication reviews are arranged by maintaining an accurate recall system. Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients. Deal with all prescription related enquiries in a timely manner. Record and report adverse effects accurately and appropriately, informing the practice manager/relevant clinician immediately.