Job Description

Receptionist
Opening of Loughside Care Village!!
The Home
At Healthcare Ireland, we're proud to introduce Loughside Care Village, our newest flagship development in the heart of Carrickfergus. More than a care facility, Loughside is a luxurious, state-of-the-art living environment designed to enrich life for its 116 residents, setting a new benchmark in compassionate, expert-led care.
Purpose-built for people living with dementia, complex care needs, and those under mental health registration, Loughside offers a vibrant, village-style community centred on dignity, independence, and wellbeing. Its thoughtful design encourages privacy, stimulation, and meaningful social connection for residents, families, and staff alike.
Loughside will be home to over 200 dedicated professionals delivering personalised care tailored to each individual. Commissioned in partnership with the Northern Health Trust and developed to meet the highest RQIA standards, it represents a bold step forward in transforming care in Northern Ireland.
The Role
The role of Receptionist is to support the Home in providing a friendly and professional front of home service to all visitors, residents and staff members. The role involves managing the front desk, answering and directing calls, handling administrative tasks, and providing a warm and welcoming service.
Due to the nature of the services provided, some residents may become confused or irritated, and visitors could become emotional and upset. Therefore, the Receptionist should be prepared to handle difficult situations in an empathetic manner, demonstrating cultural awareness and sensitivity whilst interacting with residents and visitors from diverse backgrounds.
About the role
Main Responsibilities
Greet visitors, residents and staff, providing support if necessary.
Deal with incoming and outgoing communications and mail/ packages.
Schedule appointments., controlling access in and out of the building.
Clerical and administration duties relating to staff as well as residents.
Ensure the reception area is kept clean, is organised and welcoming at all times.
Maintain confidentiality of sensitive information.
The Benefits
Paid annual leave
The chance to be part of a growing Healthcare company
4-weekly pay
Continuous professional development and training
Values-led culture
Opportunities for progression
Pension plan (if applicable)
Attractive hourly rate
Access NI fee paid
Monthly incentives and recognition awards
Free parking
We do not offer sponsorship for this role.
Healthcare Ireland is an equal opportunities employer and welcome applications from all suitably qualified persons.
About the company
Healthcare Ireland provides care services in an environment where individuality is emphasised and the privacy and dignity of all our residents is recognised. We currently have over 1,800 employees throughout our 25 Homes. We are incredibly proud of not only the work our employees do, but the quality of care we are able to offer as result of their commitment.
We started Healthcare Ireland Group in July 2015 with the opening of Bradley Manor Care Home. Our categories of care include general and dementia nursing, dementia residential, mental health, physical disability and learning disability.
Required Criteria

• To be organised and able to prioritise a varied and competitive workload
• Excellent communication skills with the ability to act with discretion when required
• The Right to Work in the UK
• Educated to GCSE level or equivalent standard, with a high level of literacy and numeracy
• Previous experience within an administration or customer service role

Desired Criteria

• Previous administration experience within a nursing home environment
• Keyboard and PC skills with a basic level of proficiency for the standard range of Microsoft Office applications such as Outlook, Excel and Word

Skills you'll need

Skills Required