Job Description

We have the following permanent opportunity available at our leisure centre:
Consett, Leisure Centre - 25 hours
WHAT IS INVOLVED?
In this role you will professionally welcome customers as they arrive and leave leisure centres, demonstrating the thrive values at all times. You will deal with customer service enquires through different contact channels; advising customers using detailed product knowledge to ensure they receive the right experience, supporting the wider team to recruit and retain customers.
You will also undertake administrative tasks using various systems, including CRM and payments, to ensure that the customer's experience is excellent.
Your duties and responsibilities will include achieving and maintaining high standards of customer care to support a quality experience for all visitors, providing the first line of communication for all enquires either in person or through different customer contact channels.
We encourage you to contact James Tindale, Leisure Operations Manager via email james.tindale@durham.gov.uk or tel. no. 03000 262499 to arrange an informal discussion about the role.
WHAT WILL I NEED?
NVQ Level 2, or equivalent, in a relevant area
Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016.
Please refer to the attached person specification for the full criteria.
REWARDS AND BENEFITS
We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.

• Option to purchase up to 10 additional days annual leave per year.

• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).

• Hybrid working (home and office working).

• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.

• Wellbeing Portal and access to an Employee Assist Scheme.

• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.

• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).

• Discounted DCC gym membership.

• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.

• Trade Union membership.

• A range of other salary sacrifice schemes such as car leasing.Rewards and benefits are subject to individual terms and conditions.

Please note that hybrid working arrangements do not apply to this post.
Take a closer look: https://www.durham.gov.uk/article/26895/Rewards-and-benefits
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.
We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.
As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
Take a closer look: https://www.durham.gov.uk/article/26899/Equality-diversity-and-inclusion-in-our-workforce
INTERVIEWS
Interviews are scheduled to be held on 29th and 30th September 2025 .
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
HOW TO APPLY
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.
Please use the 'Person Specification' section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.
If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email RecruitmentREG@durham.gov.uk or telephone the Recruitment Help Desk on tel. no. 03000 26 27 27 (option 5).
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice. https://www.durham.gov.uk/media/24645/Privacy-notice-human-resources/pdf/PrivacyNotice-HR.pdf

Skills Required