Job Description

Pertemps are recruiting for a Receptionist / Facilities Assistant to join a busy Facilities team based in Smethwick. This is a key front-of-house and support role, providing an efficient reception and helpdesk service with a professional, friendly, and caring approach.
The successful candidate will work closely with patients, colleagues, visitors, and the wider facilities team to ensure services run smoothly and support is provided where needed.
Key Responsibilities
Reception & Helpdesk Support

• Provide a welcoming front-of-house service.
• Book in patients during clinic times and update records using in-house systems.
• Arrange patient transport when required.
• Log helpdesk requests (via phone/email) and liaise with contractors or suppliers.
• Carry out general administrative duties, raise purchase orders, and support finance processes.
• Manage meeting room bookings, carry out daily checks, and ensure required equipment is in place.
• Escalate issues or complaints to the Facilities team when necessary.
• Monitor and replenish stock such as stationery and meeting room consumables.
• Open, distribute, and action incoming post.

General Duties

• Maintain confidentiality at all times.
• Report any accidents or incidents in line with company procedures.
• Attend mandatory and role-specific training as required.
• Participate in incident investigations where needed.
• Follow company policies including health & safety, equal opportunities, safeguarding, and no-smoking policies.
• Be flexible in supporting other duties to meet service needs.

Hours: Monday to Friday 09:00-17:00
Pay Rate: 12.21 per hour
This is a temporary position with the opportunity to go permanent after a successful trial period.
This is a great opportunity for someone who enjoys variety in their work, has a professional and welcoming manner, and wants to contribute to a supportive facilities service that makes a difference to patients and staff every day.

Skills Required