Job Description

: Receptionist / Funeral Administrator

This role demands a high degree of professionalism, integrity, and compassion. As a Receptionist/Funeral Administrator at R Johnson, you will be expected to uphold the impeccable standards we set and contribute to the smooth and efficient running of the branch.

You will act as an ambassador for R Johnson, demonstrating care and empathy in all interactions--particularly with bereaved families--and maintaining a supportive and respectful relationship with colleagues. The company expects a high level of commitment and loyalty. You must be prepared to work flexibly, as needed, to complete your responsibilities to a high standard.

All staff are required to adhere to company policies and procedures as outlined in the Employee Handbook, the Policies and Procedures Manual, and the Health & Safety Manual. Additionally, Funeral Administrators must always operate in accordance with the SAIF (National Society of Allied and Independent Funeral Directors) Code of Practice.

Primary Responsibilities

You will report directly to the Manager of R Johnson. While you may be based at a specific branch, flexibility to assist at other locations when needed is essential.

Key responsibilities include:

Acting as a keyholder--opening and closing the branch and transferring telephones as required. Ensuring the reception area is welcoming and presentable for visiting families. Taking first calls from families and offering professional, empathetic support, including: Building rapport and assessing needs. Providing guidance and information, including financial details, to those considering our services. Guiding families through the process of bringing their loved one into our care. Assisting Funeral Directors in arranging all types of funerals: burial, cremation, DIY, pre-need, and direct cremation. Managing post-arrangement administration including: Preparing cremation or burial paperwork. Inputting data into Funeral Manager. Setting up online tribute pages. Handling charitable donations, floral tributes, and music requests. Confirming arrangements with clients and third parties. Producing workshop instructions, coffin orders, service sheets, conductor and gravedigger instructions, and death announcements. General clerical duties: Raising invoices, handling petty cash and banking. Chasing outstanding debts and providing accurate documentation to the accounts department in a timely manner. Assisting with the administration and sale of funeral pre-payment plans, adopting a proactive approach. Receiving and supervising visiting doctors for the completion of cremation paperwork. Arranging and conducting viewings in the Chapel of Rest. Maintaining strong working relationships with a variety of stakeholders: hospital, cemetery, crematorium, Coroner's office, clergy, celebrants, florists, doctors, nursing homes, solicitors, memorial masons, and others. Supporting marketing initiatives and community engagement, including: Organising window displays. Promoting bereavement support groups and pre-paid funeral plans. Supporting staff training for nursing homes and similar professionals. Maintaining cleanliness and organisation in the office and public areas: Keeping literature displays current and appropriate. Ensuring adult and children's book baskets are well-stocked and relevant. Receiving and monitoring cremated remains, maintaining accurate records and conducting monthly checks, including contacting families to arrange their final placement.

Personal Qualities and Attributes

We are seeking a candidate who embodies the following:

Integrity & Inclusivity

- Respects diversity and upholds ethical, fair treatment for all.

Adaptability

- Embraces and supports change.

Resilience & Confidence

- Remains composed and dependable in challenging situations.

Team Player

- Works collaboratively with colleagues and community stakeholders.

Effective Communicator

- Communicates clearly and compassionately, both verbally and in writing.

Commitment to Growth

- Eager to develop personally and professionally, and to support others' development.

Problem-Solving Skills

- Applies practical, logical approaches to resolving issues safely and efficiently.

Situational Awareness

- Responds appropriately to changing environments and client needs.

Pursuit of Excellence

- Maintains high standards and consistently strives for excellence.

Terms

Minimum Hours

: 20 hours per week (negotiable at interview).

Salary

: Dependent on experience.
Job Type: Full-time

Pay: 12.21-13.00 per hour

Expected hours: No less than 20 per week

Additional pay:

Performance bonus Tips Yearly bonus
Benefits:

On-site parking
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Language:

English (required)
Work Location: In person