Job Description

The postholder will be responsible for providing a high-quality reception and administration service at SNH to support inpatient services based at Bamburgh Clinic and Alnwood. We currently operate a 24-hour, 7 days a week service, however this will be reviewed in six months time.
Main duties of the job
The postholder will ensure that patients, staff and visitors are welcomed into the units by competent operation of access which contributes to a safe and secure environment in accordance with Trust policies and procedures. The postholder will be required to liaise with all staff disciplines, patients and visitors within the service including external organisations in the course of the reception function.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Details
Date posted
02 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
263-ICG25-053-C
Job locations
St Nicholas Hospital
Jubilee Road
Gosforth
NE3 3XT
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 2nd October 2025
Closing date : 16th October 2025
We welcome your application.
Please note this vacancy may close earlier than the above date, should an appropriate number of applications be received.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 2nd October 2025
Closing date : 16th October 2025
We welcome your application.
Please note this vacancy may close earlier than the above date, should an appropriate number of applications be received.
Person Specification
Education and Qualification
Essential

• OCR Level 3 Word-processing/typing qualification or OCR Level 3 in Business Administration. Educated to GCSE Standard/O- Level - including English and maths. Or equivalent experience.

Knowledge and Experience
Essential

• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical/reception experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies
Essential

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills

Person Specification
Education and Qualification
Essential

• OCR Level 3 Word-processing/typing qualification or OCR Level 3 in Business Administration. Educated to GCSE Standard/O- Level - including English and maths. Or equivalent experience.

Knowledge and Experience
Essential

• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical/reception experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies
Essential

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills

Skills Required