Job Description

We're seeking a friendly and efficient Receptionist to be the welcoming face of Luton Town Centre Practice.
In this role, you will use System One and Adastra to accurately record patient information while managing inquiries through phone calls, emails, mail, or in-person interactions. You will support clinicians by ensuring that protocols are followed, booking appointments, and marking patients as arrived for the Urgent Treatment Centre.
Additional responsibilities will include assisting with clinical exams, acting as a chaperone, helping to open the premises while complying with Health & Safety standards, performing floor checks, reporting maintenance issues, delivering messages accurately, processing mail, maintaining confidentiality and ensuring that the reception area remains clean and inviting.
Main duties of the job

• Act as focal point for the unit
• Meeting and greeting patients and visitors
• Utilising System One and Adastra for accurate recording of attendances at the unit
• Handling internal and external enquiries from all sources, in person, by telephone, email or post
• Work alongside the clinician(s) in the provision of patient care, responding to requests in a timely manner, whilst ensuring protocols and procedures are followed.
• Book appointments with relevant clinicians in the Practice ensuring the correct consultation times and clinicians are utilised.
• Ensure patients are booked in or marked as arrived for the Urgent Treatment Centre
• Act as chaperone when needed and oversee clinical examinations.
• Assist in the opening of the premises.
• Adhere to Health & Safety regulations.
• Ensure that floor checks are carried out whilst on duty.
• Checking for any maintenance issues and reporting any issues to the Service Manager and maintenance contractors.
• Answering telephone calls in a timely and appropriate manner.
• Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
• Process internal and external mail when requested to do so
• Promote effective communication and relationships within the team.
• Participate in clinical and practice meetings

About us
At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Details
Date posted
18 July 2025
Pay scheme
Other
Salary
12.21 an hour plus unsociable enhancements where applicable
Contract
Permanent
Working pattern
Full-time
Reference number
4265-7326351
Job locations
Luton Town Centre GP Surgery & Luton Urgent Treatment Centre
14-16 Chapel Street
Luton
LU1 2SE
Job description
Job responsibilities
Please see the attached job description for more information about the role and main responsibilities.
Please note that this role is full time and includes evenings up to 8pm and weekends.
Job description
Job responsibilities
Please see the attached job description for more information about the role and main responsibilities.
Please note that this role is full time and includes evenings up to 8pm and weekends.
Person Specification
Knowledge and Experience
Essential

• GCSE or equivalent in English and Maths
• Good proficiency in MS Office applications including Word, Excel and Outlook
• Previous experience in a customer service role
• Previous reception and/or administration experience

Desirable

• Knowledge of SystmOne or similar IT system
• Previous Healthcare experience

Personal Attributes, Values and Behaviours
Essential

• Ability to work in a fast-paced environment
• Ability to work to protocols and follow process
• Ability to deal with confidential and sensitive information
• Ability to work on own initiative
• Communicates well with people at all levels
• Good communication and interpersonal skills
• Must be a team player and prepared to work flexibly
• Able to use initiative to solve problems

Person Specification
Knowledge and Experience
Essential

• GCSE or equivalent in English and Maths
• Good proficiency in MS Office applications including Word, Excel and Outlook
• Previous experience in a customer service role
• Previous reception and/or administration experience

Desirable

• Knowledge of SystmOne or similar IT system
• Previous Healthcare experience

Personal Attributes, Values and Behaviours
Essential

• Ability to work in a fast-paced environment
• Ability to work to protocols and follow process
• Ability to deal with confidential and sensitive information
• Ability to work on own initiative
• Communicates well with people at all levels
• Good communication and interpersonal skills
• Must be a team player and prepared to work flexibly
• Able to use initiative to solve problems