Job Description

Receptionist at Luxury Aparthotel, Full-time, Permanent, 12.50ph + Benefits

Be the face. Set the tone. Grow with us.

Urban Chic, one of London's most stylish and design-led serviced apartment providers, is looking for a confident and professional

Receptionist

to join the team at

Chilworth Court

, our elegant aparthotel in Paddington.

As our Receptionist, you'll be the first person our guests see and speak to, setting the tone for a welcoming, professional, and seamless experience. This is a key front-of-house role in a boutique setting where no two days are the same, and where you'll often be the main point of contact on-site.

At Urban Chic, we're proud of our progress and ambitions. We're working hard to become an employer of choice, a place where people feel respected, supported, and proud of the contribution they make each day.

What you will receive:

28 days holiday, plus an extra paid day off for your birthday Vitality medical insurance, including gym discounts and wellness perks Employee Assistance Programme (EAP) via Health Assured Employee rates for family bookings Refer-a-friend bonus scheme Annual employee recognition awards & long service awards Team social events throughout the year

Your responsibilities will include:

Welcoming guests and managing all check-in/check-out procedures Providing local information and responding to guest queries Handling emails, calls, and payments with accuracy and professionalism Coordinating with housekeeping and maintenance to ensure smooth daily operations Carrying out daily apartment inspections to ensure quality and presentation standards are met Logging incidents, shift notes, and updates for the Building Manager Ensuring the reception area remains clean, tidy, and presentable at all times Following health & safety procedures

We're looking for:

At least 2 years of experience in a front-of-house, reception, or guest-facing role A warm and professional manner, with excellent communication skills Confidence working independently and handling guest concerns Strong organisational and multitasking abilities Familiarity with Microsoft Office; PMS/booking system experience is a plus A proactive, solution-focused mindset Fluent spoken and written English; additional languages are a bonus

Working hours:

42 hours per week 12-hour shifts from

7:00 AM to 7:00 PM

3 to 4 shifts per week on a

rotational basis

, including weekends and bank holidays Schedule provided in advance
We believe in raising standards for our guests, properties, and team. We'd love to hear from you if you're ready to bring your talent and personality to a company growing with purpose and heart.

All applicants invited for an interview must provide proof of their right to work in the UK.

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Benefits:

Additional leave Company events Company pension Employee discount Health & wellbeing programme Private medical insurance Referral programme
Schedule:

12 hour shift Day shift Every weekend
Application question(s):

Can you start immediately?
Experience:

Guest services: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Expected start date: 10/07/2025