Job Description

Receptionist / Office Support

(Tree Surgery or Landscaping Background)

Location:

Leatherhead

Job Type:

Full-time, Permanent

About Us

GraftinGardeners Ltd is a small, family-run tree surgery and landscaping company based in Leatherhead. We started in 2009 and have grown steadily since then. We now run 10 tree teams, plus landscaping and gardening crews, working across London and the surrounding areas.

We're a down-to-earth business where everyone knows each other. The office is based right at our busy yard, so you're close to the action and the people doing the work.

THE ROLE

You'll join a small, friendly office team helping to keep things running smoothly behind the scenes. Some days are steady, while others can be full on with calls, emails, and bookings to juggle - so we're looking for someone who's calm under pressure and good with people.

The role mainly involves answering calls and emails, booking in work, and following up with clients and quotes. You'll need to be confident on the phone, stay organised when things get busy, and enjoy working in a small team where everyone helps each other.

You don't need to be an expert on computers - just confident enough to use email, take notes, and learn how to enter jobs into our system.

KEY RESPONSIBILITIES

Be the first friendly point of contact for calls, emails, and the occasional visitor (usually people collecting logs) Take down client details and what they need, and enter them into our CRM system (training provided) Book in appointments for estimators and teams Chase up leads and estimates to turn them into confirmed jobs Answer email queries and get back to new leads Help the rest of the office by passing on messages or redirecting calls when needed

WHAT WE'RE LOOKING FOR:

Experience or good knowledge of tree surgery, landscaping, or gardening, with an understanding of how the industry works (either on site or in an office) Confident and polite on the phone, with clear spoken English Able to handle busy periods without getting flustered Basic computer skills (email and typing) Reliable and well organised Happy to help where needed Must be able to get to our Leatherhead yard daily
If you've worked in tree surgery, gardening or landscaping and want a steady role in a small, supportive office where no two days are the same, we'd love to hear from you.

To apply, please submit your CV

Graftingardeners Ltd are an equal opportunity employer and welcome applications from candidates of all backgrounds, races, genders, religions, sexual orientations, and abilities. We are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: 12.21-14.50 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company pension Free parking On-site parking
Ability to commute/relocate:

Leatherhead: reliably commute or plan to relocate before starting work (required)
Experience:

landscaping or arboricultural: 2 years (required) Customer service: 2 years (required)
Language:

English (required)
Work Location: In person