Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.



We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience


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Job overview

Are you looking to start a NHS career? We have the perfect opportunity for you! We are seeking a Receptionist / Office Clerk to join the Hammerton Court reception team, based at the Julian Hospital, supporting the Older Person's Inpatient Wards within the Central Norfolk Locality.



The successful candidates will build experience working in administration in a supportive and friendly team.



This is a substantive part time position.



We are looking for a confident, enthusiastic and friendly receptionist/office clerk to support the changing needs and demands of our inpatient wards which will include a variety of administrative functions.




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Main duties of the job

The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Providing positive service user / carer experience is pivotal to this role.



Duties will include, but not be limited to:


Call handling, face to face liaison with service users, carers and colleagues alike, and other general administrative reception/office duties. Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided. Previous experience of Microsoft packages is desirable Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families. Ability to remain calm under pressure within a reception environment.

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Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Benefits

Benefits included with this role are:-


NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more.



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Detailed job description and main responsibilities

We are recruiting to 0.4 WTE Substantive Receptionist post 15 hours per week - Thursday and Friday 9am-5pm We have free on-site parking at the Julian Hospital.

Please visit our Facebook and Twitter page @NSFTjobs


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Person specification

Qualifications

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Essential criteria

NVQ 2 Customer Service or equivalent qualification / experience. #

Desirable criteria

Knowledge of Trust's electronic records

Knowledge

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Essential criteria

Use of ICT applications / packages Experience of working in a busy reception / office environment

Experience

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Essential criteria

Dealing efficiently and politely with both internal and external stakeholders

Skills

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Essential criteria

Effective and articulate communicator with good interpersonal skills Ability to maintain a professional manner at all times

YOUR APPLICATION



We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.



PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.


EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.


As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.


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Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.




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Employer certification / accreditation badges

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.