Job Description

An exciting opportunity has arisen to join the Outpatient Department reception team at Crawley Hospital. You will be key to supporting our improvements as we move forward with different ways of working, for our patients requiring face to face and virtual consultation, first line investigations and on-going treatment.
The Outpatients department at Crawley has two departments covering both medical and surgical specialities Your role will include checking patients in and out for their hospital appointments. Also cancelling, rescheduling appointments for patients. Dealing with patient enquiries over the phone and face to face. Preparation of Outpatient clinics on a daily basis. Working in a team consisting of nursing, administration and clinicians in the Outpatients Department. Liaising with Medical secretaries and Medical Record Department at East Surrey Hospital
The successful applicant will be joining a team of dedicated skilled staff, which includes Receptionists, Health Care Assistants, Nurse Associates, Staff Nurse's, Sister's, Clinical Nurse Specialists and Senior Sisters.
We are looking for someone who is enthusiastic, motivated, flexible, hardworking, positive thinking whilst adhering to the Trust Values. The service may incorporate weekdays, evening and weekend working on a rota basis. The shift pattern will be 8-6pm 3 days a week and one shift -8-5:30pm
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
About us
We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England:o Winners of Health Service Journal Acute Trust of the year award 2021.o National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.o We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.
Details
Date posted
15 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
326-7422921-RB
Job locations
Crawley Hospital
West Green Drive
Crawley
RH11 7DH
Job description
Job responsibilities
Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight. Job description
Job responsibilities
Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.
Person Specification
Criteria
Essential

• Evidence of a good standard of written English appropriate to the role
• A complete and accurate application
• Suitability for role evidenced in supporting statement
• Evidence of essential experience for role
• Meet the essential education/qualifications required for the role
• Hold the necessary mandatory professional/clinical registration
• Evidence of the Trust values and behaviours
• Evidence of any other essential criteria outlined in the person specification

• Evidence of a good standard of written English appropriate to the role
• A complete and accurate application
• Suitability for role evidenced in supporting statement
• Evidence of essential experience for role
• Meet the essential education/qualifications required for the role
• Hold the necessary mandatory professional/clinical registration
• Evidence of the Trust values and behaviours
• Evidence of any other essential criteria outlined in the person specification