Job Description

Company Description
Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.
Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that's the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we'd love to hear from you.

We have an exciting opportunity for two truly customer-focused individuals to join our Front Office team at our Head Office in Milton Park, Oxfordshire!
We are looking for two part-time Receptionists on a permanent basis, each to work 30 hours per week.
The purpose of the Receptionist role is to provide a professional and personal greeting to internal and external customers visiting the Milton Park office, as well as handling phone calls and e-mails as required.
Each Receptionist will work a daily 6-hour shift Monday through Friday. One role will cover 7:30am to 1:30pm, and the other role will cover 1pm to 7pm.
This role is fully office based, and you must have the right to work in the UK.
What you will be doing:
Reception

• Greet visitors in a friendly and professional manner.
• Be the point of contact for information.
• Assist with large office events/meetings, for example with room set-up or guiding attendees to where they need to go.
• Assist with meeting room reservations.
• Sign for courier mail and deliveries received at the Reception Desk.
• Answer calls and redirect as appropriate.
• Continually build knowledge of Taylor & Francis and the wider Informa business to help provide good customer service.

Administration

• Email management/coordination and other forms of messaging.
• Personal diary management and planning, holidays, expenses, and sickness.
• Document filing when and as needed.
• Archive recording / administration.
• Development/learning and progression within position.
• Produce access control passes for new starters, and as needed replace passes for existing colleagues.
• Code invoices for taxi services booked through reception.
• Assist line manager with correspondence, reports, and data collection when needed.

Qualifications
The successful candidate will have the following skills and attributes:

• Prior experience in a front of house or administrative role is preferred.
• Excellent telephone manner and the confidence to approach people in a variety of different situations.
• The ability to stay professional, friendly and be the key point of contact for internal and external customers.
• Flexibility in role and ability to take on a range of tasks which may seem unrelated to position.
• Ability to be reactive and resourceful in difficult situations and apply practicality to problem solve and find realistic solutions.
• Diplomatic in handling sensitive information and managing outcomes.
• Strong organisational skills.
• Professional manner.
• Good investigative skills to support role and initiative to resolve issues at hand.
• Ability to anticipate problems or issues in advance and make contingencies to avoid difficult situations.
• Strong literacy skills relevant to role.
• Resourcefulness in setting up new systems and processes to assist work and team.
• Proficiency with Outlook would be desirable.

Additional Information
Location: This role is based in our Milton Park, Oxfordshire office 5 days a week. Free on site parking is available.
Closing Date: Applications will close on 26th November 2025 but we will be shortlisting on a rolling basis so encourage you to apply at your earliest convenience.
What we offer in return:

• A pro rata'd salary of 27k to 29k pa (which equates to 23,220 to 24,940 for 30 hours) + 5% company bonus
• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave (pro rata'd for part time hours) plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme - offering 24/7 well-being support
• Share Match - Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care

Being Yourself at Taylor & Francis
If you're excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don't fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.
If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.
We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:
Or better yet check out our LinkedIn 'Life' Page, highlighting our accomplishments, employees, and company culture. It's also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis - please ask the Talent Acquisition team for more information.
To find out more about our business and the great career opportunities please go to our Careers Site:

Skills Required