Job Description

Patient Access Centre at Liverpool Women's Hospital are looking to recruit a full time receptionist to work Mon to Friday between the hours of 8am & 6pm



The post holder will be required to greet patients on arrival to the department therefore an exceptionally high level of customer service skills are required for this post. The Patient Access department ensure reception cover is provided across Main Out-Patients at the Women's and our satellite clinic on the Aintree Hospital site, the Fetal Centre, colposcopy & Antenatal.



The successful candidate will be required to work across all of the above areas on a rotational basis, which covers both Liverpool Women's Hospital and Aintree Centre for Women's Health sites.



The successful candidate will have excellent customer service and IT skills as multiple systems will be used in the role to book patients in and out of clinic attendances, arranging follow up appointments and discharging patients as instructed by the clinician.



We are looking for individuals who are team players and are able to work in a busy environment.



This position would be ideal for individuals looking to pursue a career in the NHS.



Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.



We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.



The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.



Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:

Video:

https://vimeo.com/556197652

Online brochure:

https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf



Check patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments.



Handle enquiries from patients and staff in relation to appointment booking and scheduling within the reception areas.



Use a variety of IT systems including Meditech, Masey, Intouch and CRIS to book patients in and out of clinic attendances.



Ensure a timely cash up of the appointments, ie Schedule follow up appointments / discharge patients in the PAS system (Meditech) as instructed by the clinician.



Be presentable and of smart appearance and adhere to Liverpool Women's Hospital Uniform policy.