Job Description

Internal Job Title:

Receptionist

Business:

Lucy Electric UK

Location:

Thame, Oxfordshire

Job Reference No:

4356

Job Purpose:

We are seeking an enthusiastic person to join our team at Lucy Electric. This is a great opportunity to join our business and play a key role as a professional and adaptable first impression of the company.


This role will ensure that all visitors to the Thame site and incoming callers are dealt with efficiently. Not only providing reception duties as listed, but also support with additional administrative support as directed by the GM LEUK such as travel booking and order data inputting.

Business Overview:

Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.

Job Context:

You will work alongside another receptionist to run our receptionist function and support other administration duties. This is a great role as day to day you will be meeting and greeting visitors as well as building relationships with the wider Lucy Electric team.


Strong interpersonal and communication skills are key in this role as well as having a positive can-do attitude.

Job Dimensions:

This role is a part time role of 26 hours per week:


Mon-Thur: 11:30am-4:30pm


Fri: 7:30am-1:30pm


Flexibility is key as this role is a job-share role and covers split days.


The reception team will be required to cover eachother's scheduled holiday and periods of illness.

Key Accountabilities:

These will include:

Provide an efficient switchboard service to incoming callers ensuring calls are dealt with promptly. Ensure sufficient cover is maintained and the reception desk is not left unmanned. Greeting visitors and customers professionally ensuring that all health and safety procedures are adhered to, for example, log visitors and issue passes. Manage access to guest wi-fi for visitors as required, in accordance with IT guidelines. Responsible for incoming and outgoing post, including signing for urgent incoming consignments, franking, sorting and circulating. Arranging DHL shipments (documents only) and urgent courier collections on request. Booking and issuing pool cars in accordance with company procedures and booking process. Central point for meeting room bookings on Thame site. Prepare meeting rooms for customer visits, organise refreshments and co-ordinate lunch bookings with outside caterers. Regular clean and replenishment of coffee machine in conference room. Create the weekly attendance records for all staff on the Intranet for Thame site and keep updated on a daily basis. Maintain the office stationery and refreshment supplies and order through appropriate suppliers. Ensure that all stationary cupboards/kitchens are kept fully stocked. Empty all dishwashers first thing each morning and ensure all kitchen areas are kept clean on Thame site Maintain and issue security passes for all staff and contractors on site and keep security database up to date. Ensure the reception/entrance areas are tidy at all times. Central contact for reporting maintenance issues in the CSB building via Shire System. Assist the PA to the CEO with ad-hoc duties when required. Responsible for the operational management of the Customer Services Building including standards, maintenance, cleaning, copier consumables, zip heaters, etc. Any other duties directed by the GM LEUK

Minimum Qualifications, Knowledge, and Experience:

Experience in a busy customer service environment Administration experience GCSE level of education (min grade C) Good knowledge and use of Microsoft Office functions (word, outlook, excel) Typing and secretarial skills

Behavioural Competencies

Is a confident self-starter Able to work both independently and within a team Have a customer centred focus Good interpersonal skills with a pleasant and can-do attitude Highly organised Integrity and maintains confidentiality Ability to multi task Organisation and prioritisation skills

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!

#LI-ONSITE

Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.