Job Description

The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and other admin staff to ensure the smooth running of the Pre-op Assessment clinic.
Main duties of the job
Reception is the first point of contact within our busy service - therefore, you should have a friendly, mature attitude with excellent communication and interpersonal skills at all levels.
We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.
The role will involve booking appointments, greeting patients,checking patients in and out of clinics using the Trust IT system, and responding toenquiries from patients, relatives, members of primary and secondary care team.
You will be required to work individually and also within a team.
You should have GCSE or an equivalent qualification in English and Mathematics and also be computer literate.
Previous customer-facing experience is desirable.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Details
Date posted
12 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,169 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
193-7270484PCG-A
Job locations
Greenlands Outpatients, Royal Berkshire Hospital
Craven Road
Reading
RG1 5AN
Job description
Job responsibilities
Please refer to the attached and Person Specification for further details of the role. Job description
Job responsibilities
Please refer to the attached and Person Specification for further details of the role.
Person Specification
Qualifications
Essential

• GCSE (or equivalent) or above in English language and Maths
• IT skills, including Microsoft Office

• Ability to manage a fast-paced environment
• Competent with accurate data entry
• Professional, courteous and approachable manner

• Experience working in a healthcare setting and/or public facing role
• Knowledge of healthcare administrative systems and processes

• GCSE (or equivalent) or above in English language and Maths
• IT skills, including Microsoft Office

• Ability to manage a fast-paced environment
• Competent with accurate data entry
• Professional, courteous and approachable manner

• Experience working in a healthcare setting and/or public facing role
• Knowledge of healthcare administrative systems and processes