Job Description

To book all patients appointments on to the patient cenrtre system as they are received from emailed correspondence via telephone conversations or emails with the waiting list teams along with any other areas within the surgical division Making sure all appointments are scheduled equally amongst all the pre-op nurses over the whole working day Be able to present any potential problems to the clinical team for further input where necessary using clear and concise communication skills. Be able to work as part of a team and be able to pick up other colleagues work if necessary to ensure the departmental deadlines are met, this will include supporting the case note co-ordinators when the need arises. Ensure accurate information is input into the Patient Administration system (Patient Centre) to support the recording of a patient episode of care Ensure patients letters and an ICP are available for the health care professionals during the clinics To treat patients with dignity and respect and to handle all sensitive information in a confidential manner Ability to communicate with patients and extract information in a polite and professional manner Assist in the preparation of the reception area by ensuring that it is a clean and welcoming experience for patient At the end of each day, ensure the reception area is left clean and organised ready for the following day The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately. If successful this vacancy will require a Standard DBS check at a cost of 26.90.



This cost will be deducted from your first Trust salary. In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of 16.