Job Description

Are you ready to be part of something special? Nestled along the beautiful South Devon coastline, Cofton Holidays is a family-owned business that believes in treating our team like family. We're passionate about creating unforgettable holiday experiencesand we know our people are at the heart of it all.


Were currently looking for an enthusiastic and reliable individual to join our

Guest Service

Team

as a

Receptionist & Reservations Team Member

. If you take pride in your work, love a supportive team, and enjoy making guests smile, then wed love to hear from you!

What we offer

A warm, welcoming, and supportive team environment Permanent

32 -

40 hours per week

contract at 12.42 per hour A fun and rewarding workplace culture Opportunities for personal growth and ongoing professional development Access to our

Employee Assistance Programme

and wellness resources

Free use of our onsite gym and swimming pool

Staff discounts on food, drinks, fitness classes, and accommodation Convenient location on the local bus route to Exeter and Newton Abbot Free onsite parking Uniform provided, plus pension scheme and paid annual leave Access to external discount schemes (via Salary Extras)

The Role

Warmly welcome guests upon arrival and provide them with all necessary information about our park facilities, amenities, and activities. Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process. Respond to guest inquiries, requests, and concerns promptly and professionally, providing accurate information and solutions to enhance their experience. Act as a knowledgeable resource for guests, offering recommendations and guidance on local attractions, restaurants, and events. Handle guest feedback, complaints, and issues with empathy and attentiveness, striving to resolve them to the guest's satisfaction. Handling reservations in a busy call centre environment. Taking bookings in reception or via the phone. Operating numerous software booking systems. Collaborate closely with other departments, such as accommodation and maintenance, to ensure seamless coordination and delivery of services to guests. Maintain a comprehensive understanding of our park offerings, including accommodation options, amenities, and recreational activities. Proactively identify opportunities to exceed guest expectations and create memorable moments during their stay. Continuously update and maintain guest records and information in our reservation system accurately. Uphold and promote our company values, ensuring a positive and welcoming atmosphere for all guests and team members. Strong problem-solving abilities, with the ability to remain calm and composed in stressful situations. Reviewing online bookings Booking guests on to our activities.




Well provide full training and support, but heres what were looking for:


Experience within a similar role Flexibility with ability to work weekends/evenings Excellent customer service and IT skills

Ready to Make a Difference?

Join us in delivering memorable holidays and experiences that keep our guests coming back year after year. We cant wait to welcome you to the Cofton family!