Job Description

The successful candidate will be working as a receptionist within the AXESS Sexual Health team in Cheshire East. The post holder will be the first point of contact for patients at both the main reception and on the telephone lines. Post also includes admin and clerical duties to support the needs of the service.



This Vacancy will be based in Crewe.



To undertake reception duties within the office area and provide clerical duties to ensure the needs of the service are met.



The post holder shall as necessary provide cover for and undertake duties of absent colleagues which could include covering at our Macclesfield clinic.



The post holder shall follow all the policies and procedures of the organisation.



Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.



We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.



UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.



For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.



Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.



For roles at Liverpool Women's, visit their careers page



Please refer to the attached for further details:



1. Assist with clerical support in the day to day running of the office area to ensure Service provision is met.



2. Responsible for maintaining accurate filing system, case notes and other relevant documentation.



3. To deal, as appropriate, with enquiries from staff, members of the public in person and by telephone, and visitors to the Service.



4. Assist with photocopying duties as necessary.



5. Receive goods deliveries to the Service, signing appropriate documentation.



6. To provide reception support receiving and admission of clients to the service and assisting with telephone enquiries.



7. To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.



8. To take responsibility for good housekeeping in the Office / Reception



9. To be responsible for the opening and closing of buildings/service area, as appropriate.



10. Orders stock as required



Task List

These are tasks and responsibilities additional to those included in the above which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and supervision.

Additional Tasks:

To receive incoming calls from healthcare professionals and patients wishing to access the service To enter and amend patient personal information into Electronic Patient Record systems To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately To process incoming and outgoing calls on the telephone triage line and respond to queries / enquiries from the public, directing patients appropriately To follow correct processes for dealing with complaints and escalate as necessary To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role To follow the reception emergency contingency procedure in relation to computer or network break down To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely. To communicate fluently and clearly with patients without judgement and with empathy To support the processing of patient requests via telephone, email, or text message to cancel or change appointments To liaise with colleagues at all levels both within the team To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service * To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required