Job Description

Join Our Team as a Receptionist at St Albans Urgent Care Hub!



Are you ready to make a difference? We're looking for a dynamic and enthusiastic Receptionist to join our team. You'll be the friendly face that greets our patients and the have the organisational skills behind the scenes, ensuring everything runs smoothly.



Meeting and greeting patients and visitors.

Ensuring referrals are input correctly into Adastra appointment system.

Ensuring any patients selecting to walk in are asked a series of prescribed questions to eliminate any acute presentations and redirected as appropriate

Handling internal and external enquires from all sources, in person, by telephone, email or post in a timely and polite manner

Work alongside clinicians in the provision of patient care, responding to requests in a timely manner , whilst ensuring protocols and procedures are followed.

Act as chaperone when required and oversee clinical examinations.

Assisting in protocols governing the opening and closing of the premises.

Adhering to Health & Safety regulations.

Ensure all departmental required checks are completed

Work collaboratively as a team member to achieve the objectives of the service

Make effective use of the IT system by ensuring the consistent and accurate entering of data.

Adhere to confidentiality guidelines and be aware of the data protection act.

Maintain a clean reception and waiting area.



In return for your dedication and commitment to our values, we offer:

Exclusive Discount s:

Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme :

Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support :

Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards :

Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks :

Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

Career Growth :

Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.



Please see the attached shifts available. You can apply if you can cover some, or all of these shifts.



Please see the attached and Person Specification document.



You must have full, unrestricted right to work in the UK . We are unable to offer VISA sponsorship. Full UK driving licence is required.