Job Description

Contract type

Permanent

Location

Sutton with occasional cover in Whittington

Hours

15 hours per week (2 days out of 7)

Annual salary

National Living Wage plus enhancement for weekend working

Last day to apply

31/08/2025

To work with a team of staff and volunteers to ensure that visitors, patients and relatives are welcomed in an excellent and professional manner and that all reception areas operate a high-quality service at all times.

This role is predominantly based at our Sutton Coldfield site. Occasional cover including weekend work may be required at our Whittington site, such as holiday and absence cover.

Provide a high standard of customer service to patients, visitors, and staff by ensuring that the telephone is answered promptly and professionally, and calls are re-directed appropriately, with empathy, whilst providing a first-class support service to meet the operational requirements of the hospice.

Empathy towards the Hospice movement and an understanding of the value and quality of the service provided by St Giles Hospice is implicit.

Qualifications

Essential

Good level of Maths and English

Knowledge and experience

Essential

Proven experience of working in a busy environment and dealing with people sensitively Working within a team Experience of working in a customer service based role dealing with queries via telephone, email and face to face Experience of using telephone systems and transferring calls internally
Desirable

Working with volunteers Experience of maintaining a rota Ability to type and produce letters Knowledge of the hospice environment and philosophy

Values

Exhibits our hospice values and behaviours

Skills

Essential

Clearly spoken Discreet Good listening skills Proven verbal and written communication skills Ability to instruct others tactfully and effectively Ability to take clear messages and relay these promptly and effectively
Desirable

Microsoft office suite

Personal Attributes

Empathetic Positive outlook Team player Able to work under pressure Collaborative Ambassador for St Giles Hospice The confidence and sensitivity to work in an emotionally challenging environment dealing with distressed patients and families

Other requirements

Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Sick pay
Ability to commute/relocate:

Sutton Coldfield B75 6JB: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: 464