Job Description

Receptionist

Reports To: Line Manager

Locations: Thorney & Eye Medical Practice ( must be able to drive )

Salary: 12.21 per hour

Working Hours per week - There are multiple shifts available theses can be covered by more than one person however the shifts can not be changed.

Shifts are available Monday - Friday

There are various shifts available with starting as early as 7.45am and finishing as late at 6.45pm. This can be discussed at the point of interview but please note that shifts can not altered.

Job Responsibilities:

To support the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted and interesting role which includes all aspects of front of house reception duties, telephone bookings and queries, completing administration tasks, patient prescriptions.

Reception and telephone booking services duties may include:

General telephonist duties: booking appointments for all clinical and/or non-clinical staff. Receiving and routing patients for appointments on arrival. Explaining general procedures, making other appointments and dealing with general queries. Giving results over the telephone/passing urgent results to a Doctor. Taking and relaying messages by means of computer for District Nurses, Health Visitors and Midwives and other health authorities. Issuing and giving prescriptions to patients, checking status, printing off list of medications for hospital purposes. Taking fees from patients, entering in the day book and issuing receipts. Dealing appropriately with tasks and notifications to and from Doctors, Midwives, Health Visitors and District Nurses and other health authorities. Dealing with personal tasks assigned to you within agreed service levels. Printing summaries for patient home visits. Changing patients' addresses on the clinical system (SystmOne) printing off labels, putting them on paper notes, photocopying relevant documents, updating system and paper notes. New patients' registration - checking forms, printing forms, etc. Distributing Doctors' questionnaires as required. Ensuring Reception areas and Waiting Rooms are tidy. Ensuring sufficient forms and documents are available in Reception. Checking Doctors' rooms. Opening and closing doors at the beginning and end of the day. The performance of any other reasonable duties requested by the Doctors, Practice Manager or Reception Team Leader. Working safely at all times in accordance with Practice policies.

Confidentiality:

In the performance of the duties outlined in this role, you must act within the confines of the data protection and confidentiality policy of the organisation at all times. You will be required to complete mandatory online training for this element of the role. As a business organisation, all such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice Policies and Procedures relating to confidentiality and the protection of personal and sensitive data.

Health and safety:

The post holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, the Practice Health & Safety Manual and the Practice Infection Control Policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. You will be required to complete mandatory online training for this element of the role. Actively reporting of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of standards of cleanliness consistent with the scope of the job holder's role. Undertaking periodic infection control training (minimum annually). Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. You will be required to complete mandatory online training for this element of the role. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/professional development:

The post holder will participate in any training programme implemented by the Practice as part of this employment, with such training to include participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post holder will be expecting to work to agreed quality standards and service levels within the Practice, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload and resources.

Communication:

The post holder should recognise the importance of effective communication within the team and will:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post holder will:

Apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work as required, attending team meeting and participating in local surveys as required. Participate in audits where appropriate.

Receptionist Person Specification

Essential (E) Desirable (D)

APPEARANCE AND SOCIAL SKILLS

Dress - smart and appropriate

E

Speech - clear and articulate

E

Manner - pleasant and professional

E

Confident personality

E

Motivated and enthusiastic

E

Flexible/friendly personality

E

Strong appreciation of customer service skills

E

Team player

E

EDUCATION

Good general secondary education

E

Educated to GCSE level standard

D

EXPERIENCE AND TRAINING

At least one year's experience of Reception duties

E

Minimum of 6 months working directly with members of the public

E

Minimum of 6 months working directly with members of the public in an NHS environment

D

Experience of answering telephone calls in a high call volume environment

E

Experience of working as part of a team

E

Experience in dealing with cash payments from private patients

D

SKILLS

Well organised with the ability to multi-task and work as part of a team

E

Willingness to adapt to change and pick up new skills

E

Ability to develop good working relationships with colleagues and CCG

E

Experience of a clinical computer system

D

Good written communication skills

E

Good verbal communication skills - ability to deal with people in person and on the telephone within a diverse community

E

Ability to deal with sensitive results and logging information into clinical systems

D

Good IT skills in Microsoft Office: Word, Excel, Outlook, Internet

E

Ability to solve basic IT issues

E

Experience of use of the clinical system - SystmOne

D

FLEXIBILITY

Flexible approach to undertaking a wide variety of tasks

E

Flexible with regard to working hours e.g. holiday and sickness cover

E

Able to undertake training outside of standard working hours if required

D

Interested in learning new skills/taking on new challenges

D

KNOWLEDGE

Understanding the necessity for confidentiality

E

Understanding of General Practice

D

Understanding of personal responsibility regarding Health and Safety

E

JUDGEMENT AND DECISION MAKING

Comfortable working to agreed objectives/duties

E

Ability to work without direct supervision

E

Previous applicants for a Receptionist role at the Jenner Healthcare Practices need not apply

Only successful candidates selected for interview will be contacted further

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Free parking On-site parking
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Thorney / Eye Receptionist