Job Description

Job Overview

To deliver an exceptional customer experience by providing a welcoming, efficient, and professional workplace environment. The Workplace Experience Host acts as a central point of contact for clients, guests, contractors, and service providers, ensuring seamless service delivery and operational excellence.

Monday - Friday

Full time - 40 hours a week

Working between hours of 8am-6pm

Min Duties

Customer Experience & Service Delivery

Provide clients and guests with an outstanding customer journey, ensuring all interactions are professional, courteous, and helpful. Respond to customer requests promptly and effectively, keeping them informed throughout. Acquire and maintain in-depth knowledge of all on-site services to offer tailored advice and support. Handle guest complaints with professionalism, escalating when necessary to ensure swift resolution. Demonstrate a proactive, friendly, and approachable at all times.

Workplace Operations & Facilities

Conduct daily inspections of the workplace to ensure functionality, cleanliness, and safety. Identify and report faults, maintenance issues, and health & safety concerns. Perform regular checks of stationery hubs, tea points, and meeting rooms to ensure tidiness and replenishment of supplies. Set up and maintain meeting, conferencing, and event spaces to defined standards, including AV equipment and hospitality provisions. Support emergency evacuation procedures and Personal Emergency Evacuation Plans (PEEPs) for guests with additional needs.

Meeting Room & Event Coordination

Manage meeting room bookings via the NFS system, ensuring accuracy and timely communication with customers. Allocate rooms effectively and maintain the booking diary, including visitor entries. Coordinate and support internal and external events, including senior management meetings and group-wide functions. Assist with hospitality suite setup, waitressing, serving drinks, and managing registration desks. Provide operational support for events, including IT setup and catering coordination.

Systems & Administrative Support

Train and support employees in using the NFS booking system (or alternative platforms). Ensure visitors are registered accurately using the building's visitor management software. Provide IT assistance and attend regular training sessions to stay updated on services. Maintain professional telephone and email etiquette, using appropriate greetings and sign-offs.

Team Collaboration & Communication

Attend weekly service line meetings to foster a "one team" ethos and share relevant updates. Liaise with the Workplace Experience Manager to oversee contractor activity and minimise disruption. Support the mailroom team with internal/external post and courier deliveries when required. Build strong relationships with stakeholders to understand and meet individual requirements.

Compliance & Continuous Improvement

Raise and track accident and incident reports through to closure. Actively seek customer feedback and ensure remedial actions are completed. Support the implementation of group policies (e.g., clear desk policy) and uphold best practice standards. Assist with internal and external audits as needed. Periodically review and update standard operating procedures. Recommend improvements and initiatives to enhance service delivery and contract evolution.

Flexibility & Additional Duties

Provide cover for colleagues during breaks, absences, or when requested. Support office moves and relocations involving fewer than 10 people. Work flexibly to accommodate out-of-hours requests and extended operational needs. Uphold Signature's vision and values in all actions and behaviours. Maintain confidentiality and integrity in all aspects of the role. * Perform any other reasonable duties as required by management or clients.