Job Description

An excellent opportunity has arisen to work as a Receptionist and admin support worker at our Kingsway hospital site.



We are looking for a proactive and organized individual to serve as the first point of contact for our hospital wards ensuring visitors and patients are warmly welcomed and supported. The role encompasses a diverse range of responsibilities, offering an engaging and rewarding work environment.



Please see the attached job description for further information regarding the main duties of this job.



Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.



CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and

proud about working for the trust."



Key Responsibilities



Front Desk Management Greet visitors and patients professionally and courteously, creating a welcoming atmosphere. Telephone and Inquiry Handling. Responding to telephone calls promptly, ensuring inquiries are handled with efficiency and professionalism. Relay messages accurately in accordance with Trust Policies and Procedures. Assist with administrative tasks, including room bookings, data input, and word processing, to ensure smooth ward operations. Provide general office support, such as filing, document preparation, and managing correspondence. Coordinate transportation services as needed. Act as a communication link between the ward and services such as Estates, Porters, and IT, reporting and following up on any issues. Provide support during staff absences by adapting to changing priorities and ensuring continuity of service.

Skills and Attributes Required

To excel in this role, you should:

Possess strong organizational and communication skills. Demonstrate professionalism in dealing with patients, staff, and external agencies. Be proficient in administrative tools, such as word processing and data input.

This position offers a fulfilling experience where no two days are the same. You will play a vital role in ensuring the smooth operation of our facility and in delivering exceptional service to all visitors and staff.