Job Description

Receptionist/administration assistant

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Application deadline:

5th August

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Job details

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We are recruiting a receptionist/admin assistant on a part-time basis, working Tuesday to Friday, 30 hours per week, 8am to 4pm.

You will provide efficient, responsive, administrative and IT support to the complementary therapy service and other members of the Counselling and Emotional support team as required.

Provide an efficient telephone and reception service to assist patients with appointment enquiries.

Day to day support and training of volunteers including organising rotas and assisting with recruitment process.

Adopt a flexible approach to tasks given and extensive use of Microsoft IT packages and SystmOne (patient electronic record system).

Provide cover to The Hospice reception as required, sometimes at short notice.

Assist the IPU team with the request, collection and distribution of paper patient records and the maintenance of electronic record system for patients notes as required whilst covering the Hospice reception.

To assist in facilitating good communications between patients and families, all members of the Hospice interdisciplinary team and other agencies.

Interviews will take place on 13th August 2025

Salary

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19,099.93

Hours

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30 hours per week

Location

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St Helena Hospice, Colchester

What we're looking for

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A team player who is keen and quick to learn procedures and to support team members. Friendly and welcoming team member who is keen to help and support patients and visitors with their requirements. Excellent forward planning and organisational skills and ability to multi-task on a daily basis across teams. Ability to work on own initiative and have a flexible attitude to support the clinical admin team and volunteers on a daily basis. Someone who pays attention to detail and able to produce accurate work, sometimes to tight deadlines.

Additional information

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St Helena provides a friendly, supportive and positive working environment across all our sites and diverse teams. We are an ambitious organisation determined to make a difference to local people across north Essex who face incurable illness and bereavement. That means working with us is a demanding but hugely fulfilling experience.

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