Job Description

JOB TITLE: Receptionist/Administration Officer

SALARY:

24,570 full time rate (Pay award pending)

RESPONSIBLE TO:

Adult Services Manager

PLACE OF WORK: Daisy Community Hub - Watton

HOURS 30-35 hours (Monday to Friday)

LEAVE:

25 Days + Bank Holidays pro rata

About us

Daisy Programme is a charity in Breckland,Norfolk. We support survivors of domestic and sexual abuse to rebuild their lives.

Receptionist/Administration Officer

Job Summary

To be the first point of contact for people contacting the Daisy Programme

To provide efficient and effective administrative support for Daisy Programme services to people who have experienced or are experiencing domestic and sexual abuse.

To provide efficient and effective administrative support for the Daisy Programme organisation

To work in accordance with best practice and within the policies and procedures of Daisy Programme.

Responsibilities

Reception

To provide the first point of contact for new clients coming into service, professionals, contractors, and the public Communicate by telephone, email, social media or face to face with clients, practitioners, contractors and other agencies Establish if people wanting support meet the criteria for Daisy Programme services and where not, refer or signpost to suitable alternatives Collect client details and refer to Client Support Officers for initial assessments Provide phone cover and face to face cover for office Supervise contractors and other visitors Maintain Daisy Programme social media platforms

Administration Support

Provide accurate recording of Daisy Programme activities and case records on Daisy Programme Case Management System Run reports on Daisy Programme activity for project and internal reporting using data collected from Daisy programme systems. Co-ordinate the delivery of group sessions by advertising courses, liaising with clients and facilitators, issuing joining instructions and booklets and collating impact information. Provide support for counselling by maintaining waiting lists, arranging clinical assessments, allocating clients according to availability, collecting feedback and evaluations and updating records Send information, forms and weblinks to clients at point of referral or as instructed by service delivery team. Take minutes and issue agendas for internal meetings Help maintain Daisy Programme database of external organisations Create confidential and up-to-date service user records using Daisy Programme client database. Provide support for Daisy Programme financial processing, fundraising initiatives, risk assessments, premises and equipment records, and HR administration Liaise with external contractors and landlord regarding premises and equipment issues Arrange induction and eLearning for new starters and archive records for leavers Maintain safeguarding training and DBS records for all staff and volunteers Provide administration of TimeTastic platform for leave and absences Support Management and Trustees by taking minutes of meetings, updating risk registers, strategic plans and chasing outstanding tasks Be responsible for file archives and GDPR compliance Act as an administrator for Microsoft 365 and SharePoint Carries out basic IT functions setting up laptops and equipment for staff

Internal and External Liaison and communication

Communicate positively with colleagues and promote Daisy Programme values and ethos across the organisation. Check and arrange for office sundries and supplies to be ordered Attend and participate positively in relevant meetings, training, supervision and appraisals. Promote the work of Daisy Programme modelling a high standard of professional behaviours, including on social media.
To undertake all other reasonable tasks requested by the management team.

Qualifications:
-

Skills and experience

At least two years' experience in a customer facing role, preferably with vulnerable people, and experience of providing administration within a service organisation

Administration

Have a proven track record of delivering high quality administration and possess excellent IT skills, with experience of MS Office and online communication platforms, such as Zoom. Please note these will be tested at interview.*
Have experience of providing administration within a service organisation Be a strong team player and have the skills and ability to build and maintain positive relationships with colleagues and external partners Have the ability to deal with changing priorities and unique situations and respond effectively to these seeking to resolve issues promptly Be accurate, with good attention to detail

Communication

Strong communication skills and experience of engaging sensitively with victims and/or vulnerable people including people who are distressed or upset Be able to greet callers, take messages and respond to enquiries with a warm empathetic professional manner Have good written skills and the ability to present information clearly and take minutes of meetings Have experience of social media

Equality and Diversity

To demonstrate a commitment to the principles of equal opportunity and diversity.

Organisational abilities

Must have a good eye for detail and the ability to process financial information Have the ability to be very organized, methodical and self-managing with a professional attitude to the working environment Understanding of general health and safety principles

Personal effectiveness

Approach to work

Must be a strong team player who possesses tact, diplomacy and negotiation skills, is resilient under pressure, and is able to prioritise workloads effectively. Able to produce practical and creative solutions to issues and problems.

Education / qualifications

Experience is more important than qualifications. Administration skills will be tested by a practical exercise at interview.*

Commitment to Daisy Programme

Commitment to organisational goals

Should be able to demonstrate a commitment to the objectives and values of Daisy Programme.

Embracing change

Should be open to and supportive of change and new ways of working

Other requirements

A flexible and positive approach
Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: Up to 24,570.00 per year

Expected hours: 30 - 35 per week

Experience:

Customer service: 2 years (required) social media: 1 year (preferred) Working with vulnerable people: 1 year (preferred) Administration: 2 years (required)
Work Location: In person

Application deadline: 15/08/2025