Job Description

About Us

The London Chiropractic Clinic is a well-established, independent chiropractic practice committed to providing exceptional patient care. We are seeking a professional, personable, and highly organised Receptionist/Administrator to join our friendly and supportive team. Our clinic prides itself on delivering outstanding customer service and maintaining the highest standards of excellence.

About the Role

As the first point of contact for our patients, you will play a crucial role in creating a welcoming and professional environment. You must be highly adaptable, well-presented, and confident in handling multiple responsibilities in a fast-paced setting. Exceptional customer service skills and strong attention to detail are essential.

This role is ideal for someone with prior experience in a 4/5-star hotel reception, high-end customer service, private dental reception or PA roles.

Key Responsibilities

Greeting and assisting clients with warmth and professionalism Managing phone calls and responding to emails efficiently Processing payments and handling financial transactions Diary and appointment management General administrative tasks and database management Supporting clinic promotions and patient engagement initiatives

Working Hours

This is a part-time, office-based role (20 hours per week). Candidates must be flexible with early starts and late finishes and available to cover holidays and sickness when required.

Schedule:

Monday to Thursday: 2:30 PM - 7:30 PM

Candidate Requirements

Exceptional customer service skills with the ability to build rapport in person and over the phone Highly organised, proactive, and adaptable with strong administrative capabilities Excellent written and spoken English Proficient in Microsoft Office and confident with IT systems Professionalism and discretion when handling sensitive or confidential information Ability to thrive in a busy and dynamic environment while maintaining a positive attitude Previous high-end reception/customer service experience preferred (e.g., hospitality, healthcare, or corporate environments) Passion for health and well-being is an advantage Degree-level education is preferred but not essential

Employee Benefits

28 days of annual leave (including bank holidays) Pro-Rata Workplace pension scheme A friendly and supportive team environment

How to Apply

If you meet the criteria and are excited about this opportunity, please submit your CV with a cover letter as to why you would be suitable for this role. Shortlisted candidates will be invited for an initial telephone interview.

We look forward to welcoming the right candidate to our team!

Job Type: Part-time

Pay: 13.00-15.00 per hour

Expected hours: 20 per week

Benefits:

Company pension
Ability to commute/relocate:

London W6 8JA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to work the hours listed for the role?
Experience:

face to face customer : 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person