Job Description

We are looking for a suitably-experienced and motivated person to join our Adult Community Mental Health Teams reception, based at St Andrews House. As a receptionist/ team admin support you will assist in the delivery of a wide range of services to the local community.



We are looking for a highly-motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team.



Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, dealing with a wide range of telephone callers and working as part of a team delivering an excellent support service.



Experience of multi-tasking in a busy office environment is preferable.



We are looking for a team player with a pleasant welcoming manner and the ability to prioritise conflicting workload demands.



You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in a fast-paced and ever-changing environment.



If this sounds like you, we would like to hear from you!



Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the UK - GOV.UK (www.gov.uk)



Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.



CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.

Benefits include:

Commitment to flexible working where this is possible



27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata.



Yearly appraisal and commitment to ongoing training



Generous NHS pension scheme



Good maternity, paternity and adoption benefits



Health service discounts and online benefits



Incremental pay progression



Free confidential employee assistance programme 24/7



Access to our LGBT+ network, BAME Network and Christian Network



Health and wellbeing opportunities



Structured learning and development opportunities



Please view the /Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account



Essential



Non-judgemental/positive attitude towards service users and carers



Essential



Ability to accurately input data



Experience of using Microsoft computer packages



Experience of dealing with telephone enquiries



Desirable



Previous Clerical/Administration experience



Previous 'front of house' experience



Previous clinical team experience



Skills



Essential



Good standard of spelling and grammatical accuracy



Ability to type to RSA I standard (or demonstrable experience)



Excellent written and verbal communication skills



Ability to work as part of a team



Ability to prioritise and work to the required standards within defined time limits



Qualifications/Training



Essential



OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)



GCSE English Grade C or equivalent (evidence required)



Desirable



ECDL / CLAIT / IT Qualification / or demonstrable experience



Customer Care training