Job Description

Receptionist/Administrator (Maternity Cover)

Do you want to work with a dynamic and motivated team providing a warm, welcoming reception to Charlton Farm for visitors, families and an exceptional level of donor and supporter care?

This might be the next job for you

.

About Us

We are an established and successful charity providing hospice care for children with life limiting conditions and their families in the South West of England.


We aim to recruit passionate, friendly and enthusiastic staff who are motivated to really make a difference to the lives of the children and families who visit us.

Join our team for a rewarding career move where 98% of staff agree that they are proud to work for CHSW.

What you will be doing:

In this role, you will act as a first point of contact both face to face and over the telephone, handling a diverse range of enquiries and visits from families, volunteers, supporters, staff and members of the public. In addition you will provide a high level of administrative and customer care support to include donation processing, database maintenance, delivering support activities for online fundraising page supporters. This is a fantastic opportunity to develop and deepen your understanding of fundraising and charity work, be involved in maintaining excellent donor and supporter relationships whilst working within a supportive and professional fundraising team. Charlton Farm is a beautiful and well equipped workplace at the edge of Bristol with plenty of free parking, surrounded by beautiful walks and views. The role is 21 hours per week worked over three days: Wednesday to Friday.

The Successful Candidate:

You will be adept at prioritising competing demands and able to adapt your approach to a variety of situations and audiences. You will have a good telephone manner and strong interpersonal skills, with an excellent understanding of confidentiality and data protection, an interest in the aims and objectives of Children's Hospice South West, a professional approach with tact and diplomacy and the ability to enthuse and motivate others. You will have a flexible and collaborative approach to teamwork, and the ability and confidence to apply your own initiative. An excellent working knowledge of Microsoft (Word, Excel and Outlook) and database management is essential as is the ability to carry out detailed work with high attention to detail and accuracy. If you would like an informal chat with us about the role please contact us on the Charlton Farm main reception number - we would love to hear from you!

What we offer:

We value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from:

33 days (plus bank holidays) holiday entitlement, which increases with service enhanced sick pay scheme rising up to 6 months full and 6 months half pay personal pension scheme with 7% employer contribution family friendly policies, with enhanced maternity/adoption pay occupational health, wellbeing and counselling services and employee assistance programme group life insurance scheme training and development opportunities environmental and green agenda a supportive and inclusive environment a chance to make a real difference

Closing date: Monday 8th December 2025

Please note we reserve the right to close this vacancy early if sufficient applications are received, therefore we recommend you apply early.*

Anticipated interview date: w/c 15th December 2025

Anticipated start date: w/c 19th January 2026

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community. Charity Registration Number 1003314.