Job Description

Job description

Are you looking for the opportunity to be part of an award winning Medical Aesthetic Clinic team at the forefront of innovation with a dedicated, supportive team?

Position: Medical Aesthetic Reception and Administrator

Clinic: Dr. Tanja Phillips Medical Aesthetic Clinic

Location: Silchester, Berkshire

Days: Monday, Tuesday, Wednesday, Thursday, and Friday ( 3 days working 9:00am - 5:00pm and 2 day working 10:00am - 8:00pm) and 1 Saturday every 4 weeks (8:00 am - 1:00 pm)

Hours: 41.5 hours a week

About Us: Join the award-winning Dr. Tanja Phillips Medical Aesthetic Clinic, renowned for excellence in patient care and aesthetic treatments. Our dedicated team is committed to providing outstanding service and transformative results for our patients as you will see from our patient testimonials and Google reviews.

Role Overview:

We are seeking a personable, positive and organised Medical Aesthetic Receptionist to be the first point of contact for our patients. This role involves supporting the patient journey from initial inquiry through to bookings, payments, and aftercare support.

As the first point of contact for many of our patients, you'll play a crucial role in delivering seamless, professional care, ensuring every call and enquiry is handled with warmth, efficiency, and in line with the clinic's values.

You'll handle patient enquiries, provide accurate information about services, and manage communication efficiently. You'll also support administrative functions, such as sales campaigns, creating treatment plans, invoicing patients, and taking bookings.

This is a rewarding role for a confident communicator with excellent telephony, organisational, and multitasking skills who thrives in a fast-paced, patient-focused environment.

What You'll Do:

Answer and manage incoming calls with professionalism and warmth.

Handle enquiries via phone, SMS, email, and in-person and provide information about products, services, and appointments.

Maintain up-to-date and accurate patient records.

Appointment Management: Schedule, confirm, and manage patient appointments efficiently.

Managing patient quotations to ensure patient plans are created and sent out in a timely manner.

Payment Processing: Manage billing and payments, provide invoices, and ensure billing and payment accuracy.

Patient Support: Assist patients with pre- and post-treatment instructions, provide necessary documentation, and address any concerns.

Support sales with outbound call campaigns and lead follow-ups.

Participate in clinic meetings, contributing ideas to help the patient journey run smoothly.

Assisting the team to complete specific audits, to ensure we maintain CQC compliance.

Qualifications:

Essential -

Excellent verbal communication and telephone manner.

Strong active listening and written communication skills.

Friendly, professional, and confident approach with patients and colleagues.

Experience in customer service, hospitality, reception or a call centre environment.

Strong organisational skills and attention to detail.

Ability to multitask and prioritise effectively in a fast-paced setting.

Proficiency with apple and general IT applications (Word, Teams, Excel).

Ability to work collaboratively and independently.

Commitment to patient confidentiality and GDPR principles

A can do attitude and a solution finder, friendly, professional, and patient-focused.

Benefits:

- Professional Environment: Work in a prestigious clinic with a dedicated team.

- Training: Opportunities for professional development and learning more about aesthetics.

How to Apply: Interested candidates should submit their CV and a cover letter detailing their experience and why they are a great fit for this role to tilly@tanjaphillips.com

Application Deadline: 10th November

Join us at Dr. Tanja Phillips Medical Aesthetic Clinic and be a vital part of our mission to enhance patient confidence and well-being through exceptional care.

Job Type: Full-time

Pay: 12.50-14.50 per hour

Expected hours: Averaging 41.5 per week

Benefits:

? Company pension

? Free parking

? On-site parking

Schedule:

? Day shift

Education:

? GCSE or equivalent (preferred)

Experience:

? IT: 1 year (required)

? Administrative or Hospitality experience: 1 year (required)

Language:

? English (required)

Licence/Certification:

? Driving Licence (required)

Work Location: In person Application deadline: 10/11/2025 Reference ID: TP

Job Type: Full-time

Pay: 12.50-14.50 per hour

Benefits:

Company pension Free parking On-site parking
Work Location: In person