Job Description

Job Title: Front of House / Receptionist (Gym/Fitness Club)

You the Heartbeat of the Club?

?We're looking for an energetic, professional, and genuinely friendly

Front of House / Receptionist

to be the welcoming face and organizational hub of our fitness community. This isn't just a desk job; you're the first impression, the concierge, and a key contributor to the positive atmosphere that keeps our members coming back.

?If you thrive on making people, feel welcome, love a fast-paced environment, and want to be part of a team that helps people reach their health and fitness goals, we want to hear from you!

?The Role: What You'll Be Doing

?As the central point of contact, your responsibilities will cover all aspects of the gym's reception operations and customer service:

?Member & Customer Service

?

Warm Welcome:

Greet all members and guests with energy and enthusiasm, checking them in efficiently. ?

Concierge:

Answer all incoming calls, emails, and in-person inquiries about membership, class schedules, and facility services. ?

Problem Solver:

Handle member queries, feedback, and minor issues professionally and efficiently, escalating when necessary. ?

Facility Tours:

Conduct professional and engaging tours for prospective members, clearly articulating the benefits of joining our club.
?Administrative & Operational Duties

?

Sales Support:

Process new membership agreements, handle membership freezing/cancellations, and manage point-of-sale transactions for retail, supplements, and drinks. ?

Scheduling:

Assist with booking personal training sessions, studio classes, and other member services. ?

Cleanliness & Safety:

Ensure the reception area, lobby, and associated communal areas are tidy, well-stocked (paperwork, fridge, sign-up forms etc), and presentable at all times. ?

Communication:

Act as a clear liaison between members and the management team.
?What We're Looking For (Essential Skills)

?

Exceptional Communication:

Excellent verbal and written skills; you must be comfortable engaging with a diverse range of people. ?

Customer Service Pro:

Proven experience in a customer-facing role (retail, hospitality, or office administration is a plus). ?

Tech Savvy:

Proficient in using computer systems, booking software (we'll train you on ours!), and basic office applications. ?

Highly Organized:

Strong attention to detail and the ability to multitask effectively in busy periods. ?

Positive Attitude:

A naturally upbeat, enthusiastic, and proactive approach to work. ?

Reliability:

Punctual and able to adhere to a consistent schedule, including early mornings, evenings, and weekend shifts.

Passion:

Genuine passion for the fitness industry.
?Why Join Our Team?

Complimentary Gym Membership for you and a + one:

Enjoy full access to our state-of-the-art facilities. ?

Growth Opportunities:

We believe in developing our people; opportunities for advancement within the fitness industry are available. ?

Fun, Supportive Environment:

Work with a team of passionate fitness professionals. ?

Competitive Salary:

?

Hours:

?Ready to Apply? Send your

CV

and a brief

Cover Letter

explaining why you're the perfect fit for our gym's Front of House team.

?We look forward to meeting you!

Job Type: Full-time

Pay: 19,000.00-23,000.00 per year

Benefits:

Company pension Free parking Gym membership Sick pay
Work Location: In person