Job Description

Key Responsibilities

Reception & Client Service

Operate a multi-line telephone system, efficiently handling and directing incoming calls. Greet and assist clients and visitors, ensuring a welcoming and professional experience. Maintain confidentiality and discretion at all times when dealing with clients and sensitive information. Ensure the Reception area is clean, tidy, and professionally presented at all times. Manage the receipt and distribution of incoming post and deliveries.

Administrative Support

Manage and log the storage and retrieval of files, deeds, and Wills. Accurately record the removal and return of files, deeds, and Wills. Scan closed Wills files across all offices. Handle general administrative tasks including photocopying, scanning, and document distribution. Archive closed files and maintain accurate records of their location.

Office & Facilities Management

Ensure all Reception equipment is fully operational and report any maintenance issues. Order and store stationery and office consumables. Arrange couriers and deliveries; act as a local courier for urgent collections/deliveries. Obtain quotes and place orders for office furniture as required. Assist with general office maintenance and report defects promptly. Set up and clear meeting rooms; arrange refreshments and catering as needed. Oversee weekly fire alarm tests.

Financial & Compliance Duties

Manage receipts for all cash and cheque payments received at Reception. Handle petty cash and banking duties. Process credit/debit card payments and generate end-of-day reports. Distribute payment receipts to Legal Advisers and Secretaries.

Why Crombie Wilkinson Solicitors?

We believe that culture isn't just something we say - it's something we live. From our wellness initiatives to our team socials, we invest in our people. Whether you're a lawyer or not, you'll have real opportunities to grow and thrive here through the

CW Academy

and beyond.

What We Offer:

Competitive salary - because your skills are worth it Hybrid & flexible working - life happens, and we get that 25 days holiday + bank holidays, your birthday off, and no guilt about using them Death in service scheme - peace of mind for you and your loved ones Healthcare cash plan - supporting your physical and financial wellbeing Wellness group - because mental health matters Inclusive & fun culture - we work hard, but we don't take ourselves too seriously CW Academy - our in-house development programme to help you grow your role with a personal development plan tailored to your goals Clear and transparent progression plan - for everyone, not just lawyers
Job Type: Full-time

Pay: From 23,000.00 per year

Benefits:

Bereavement leave Company events Company pension Free flu jabs Health & wellbeing programme On-site parking Sick pay
Education:

GCSE or equivalent (preferred)
Experience:

Administration: 2 years (required) Receptionist: 1 year (required)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person