Job Description

We are seeking to appoint a Records Administrator (full time, 12 months) who will work as part of the Student Administration team, with primary responsibility for the maintenance of student records for students following HEIW commissioned courses in the School of Health Sciences and the North Wales Medical School.

Candidates should be educated to A level or NVQ level IV in an appropriate subject e.g Customer Service, IT skills or Business Administration or possess equivalent experience.

You will have excellent IT skills, communication skills, organizational skills with the ability to meet deadlines, whilst working to a high degree of accuracy and attention to detail. You will have experience of working within an administration team and be familiar with Microsoft Office, Access etc.

The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.

This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

For further details and an informal discussion about the post, potential applicants are encouraged to contact Gillian Pritchard, Student Administration Manager ( ; 01248 383945).

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Closing date for applications: 18th February, 2024.

Committed to Equal Opportunities.

Purpose of the Job

To work as part of the Student Administration Team, with primary responsibility for the maintenance of student records for students following HEIW commissioned courses in the School of Health Sciences and the North Wales Medical School. To oversee the embedding of new workflows and working practices within the area of student administration. To take responsibility for the ongoing development of the processes for the permanent withdrawal or temporary suspension due to either personal circumstances or academic failure of students following HEIW commissioned courses in the School of Health Sciences and the North Wales Medical School

Main Duties and Responsibilities

• Work closely with the Student Administration Manager (Records, Data & Placements), Student Records Officer, and the rest of the team, to ensure the provision of a flexible and responsive student administration service that ensures an excellent student experience and is responsive to the needs of the University and the diverse student body.
• Contribute to the development of Key Performance Indicators or service standards for the team and monitor and report on these to the Head of Student Administration.
• Develop effective collaborative work relationships within Student Services and across the University in order to develop best practice in meeting the needs of the University and its diverse student body.
• Work closely with colleagues in IT Services working on the development of systems and processes.
• Ensure that all regulatory and university policies and regulations are adhered to and that information is held in accordance with those regulations Specific Functional duties
• Take operational responsibility for the processing of temporary suspensions, withdrawals, recommencements for students on Health Education and Improvement Wales (HEIW) commissioned programmes within the School Health Sciences and North Wales Medical School.
• Provide guidance and training to other members of their Student Administration Team in relation to the maintenance and accuracy of student records.
• To be responsible for the checking and enhancement of student data quality, ensuring that the records for those students who request periods of temporary suspension, are updated both at the point of exit and the point of return.
• Take responsibility for the maintenance of records for those students who are not eligible to progress due to academic and/or clinical failure, ensuring that the BU rules and regulations are followed when allowing students to resume their studies.
• To be responsible for the ongoing development of record systems and processes to better fit the needs of the HEIW commissioned programmes.
• To be responsible for reporting student registration statuses to Student Awards Service (SAS) in relation to HEIW bursaries, amendments, and revisions to student bursary accounts. Liaise with the Finance Office to ensure records are correct for the payment of HEIW bursaries.
• To be responsible for reporting student registration statuses to Student Finance, amendments and revisions to Student Finance accounts.
• To be the point of contact for the HEIW Student Award Services.
• To be the point of contact for student and academic staff with queries about registration status changes for HEIW commissioned programmes, HEIW bursaries, and Student Finance.
• Undertake other such duties commensurate with grade and at other Bangor University locations as required by your line manager. As a member of the Student Administration Team it is expected that all staff will assist with additional duties that fall within the remit of the Team, including, but not restricted to \xe2\x80\x93 Registration and ID checking, examinations, graduation, etc.

Other Duties and Responsibilities

• The post holder will be located in a hub which will be expected to deliver a bilingual provision.

• The post holder will be expected to participate in performance review and developmental activities.

• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University\xe2\x80\x99s Welsh Language Policy and the Welsh Language Standards.

• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.

• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

Person Specification

Qualifications/Training

Essential:

• Educated to A level or NVQ level IV in an appropriate subject e.g Customer Service, IT skills or Business Administration or possess equivalent experience.

Desirable:

• Undergraduate degree in a relevant subject area, BTEC Professional Diplomas, Certificates and Awards at Level 5, or NVQ level V.
• ECDL Certificate.

Experience/Knowledge

Essential

• Experience of working within an administrative environment and proficient in the use of Microsoft Office applications (Word, Excel, Outlook, and Teams).
• High degree of computer literacy with experience of using databases, and of using Excel to manipulate and report high volumes of data.
• Experience of dealing with queries and providing information to variety of stakeholders.
• Experience of developing and implementing administrative systems and procedures.
• An understanding of legislative requirements relating to equality, data protection and freedom of information.

Desirable

• Experience of working within a Higher Education environment.
• Experience of using student records systems e.g., Banner.
• An understanding of, and the ability to interpret academic regulations and procedures.

Skills/Abilities

Essential

• Good communication and inter-personal skills, with the ability to communicate effectively, both orally and in writing.
• Ability to develop effective relationships with colleagues at all levels of the University, and with the education commissioner and student funding bodies.
• Ability to provide students with accurate and appropriate advice, sympathetically and confidentially.
• Excellent organisational skills and ability to handle a varied and demanding workload, with excellent attention to detail.
• Ability to work independently, demonstrate initiative, and identify changes for improvement where appropriate.
• Contributes to decision making by providing relevant information and opinion.

Other

Essential

• The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE\'s Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University\'s policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

All candidates must meet the requirements of UK \xe2\x80\x98right to work\xe2\x80\x99 requirements *** If you require Home Office permission to work in the UK, or need to switch your visa status in order to take this job we recommend you use the following link to information about the routes into employment and to check eligibility requirements:

Please note that we are unable to employ anyone who does not have the right to live and work in the UK legally. When applying for this post you will be required to explain the basis upon which you believe you will be able to live and work in the UK legally on the commencement date of the role should your application be successful.

Please note that, in the event of applications being received from candidates on the University\'s Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.

Bangor University