Job Description

Recoveries Handler

Chester (Hybrid)

25,000

At Proximo, the UK's leading provider of specialist and adapted replacement vehicles, we're dedicated to keeping people on the move. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.



We're looking for a Recoveries Handler to join our recoveries and invoicing team. You'll play a key role in managing recoveries cases efficiently, maintaining strong client relationships, and contributing to the department's income targets. This is an excellent opportunity for someone looking to develop their skills in a fast-paced, supportive environment.

Key Responsibilities:

Manage your own caseload of recovery files efficiently and effectively. Monitor outstanding debt and take appropriate steps to progress recovery. Liaise with insurers, solicitors, and clients to ensure timely payment and resolution. Maintain accurate and up-to-date records across all platforms. Support the wider team in achieving departmental targets and service levels. Identify potential issues or disputes and escalate where appropriate. Communicate professionally with both internal and external stakeholders, ensuring a smooth client experience.

What we're looking for:

Excellent communication and negotiation skills, with the ability to build strong relationships. Strong organisational and time-management abilities, with great attention to detail. Excellent telephone manner and confidence speaking to other over the phone. Confidence in managing multiple cases and prioritising workloads effectively. Knowledge of credit hire invoicing and recovery procedures (desirable). A good understanding of the claims process or previous experience within a similar role (preferred).

Why join us?

We're proud to be an

Investors in People GOLD

standard employer and part of the

Inclusive Employers Group

. We invest in your development and offer a collaborative and forward-thinking workplace where your contribution truly matters.



25 days of Holiday, no working on Bank Holidays, plus your birthday off Hybrid working Funded Summer and Christmas company events Enhanced Paternity and Maternity leave Enhanced Pension Scheme Health and Wellbeing programme Life insurance Retail Cashback Scheme Service Reward Scheme Cycle to Work Scheme




This role is ideal for someone who is proactive, customer-focused, and eager to grow within a supportive and fast-moving business.



If this sounds like the opportunity for you, apply today and a member of our recruitment team will be in touch!

Before you go...

At Proximo, we are an equal opportunities employer who is committed to diversity and inclusion in the workplace. For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where people feel appreciated and valued for their individual potential, we celebrate diversity.

Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our people may always give and display their best selves. We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.

Please be advised that due to the high level of applications we receive, it is not always possible to response to everyone. Therefore, if you have not been contacted within 7 days your application has been unsuccessful.



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