Job Description

We're looking for an Operational Team Leader to join our fast-paced Recoveries Department. Someone who leads from the front, motivates their team, and drives performance through trust, openness, and support. This is a fantastic opportunity to take ownership of a high-performing team, develop talent, and make a real difference to our customers and our business.



You'll be part of a supportive leadership team, with the autonomy to shape your team's success and the opportunity to grow your own career. If you're ready to lead with purpose and make a real impact we'd love to hear from you.

Job title:

Operational Team Leader

Location:

Liverpool or Sevenoaks, office based with potential hybrid working

Working hours:

Monday to Friday, 37.5 hours between 9:00am and 5:30pm

Salary:

34,710 - 37,752 plus an achievable annual bonus of 2500 paid quarterly

What You'll Be Doing:

Lead and support a team of Recoveries and Litigation Handlers Drive performance through coaching, mentoring, and regular one-to-ones Manage all aspects of people development -- from audits and training to wellbeing and compliance Conduct monthly file audits to identify trends and ensure accurate liability decisions Collaborate with Panel Lawyers to progress cases and deliver strong outcomes Share your technical expertise in indemnity, liability, and litigation Help shape and improve claims processes and training delivery Ensure inbound call handling standards are consistently met

What We're Looking For:

A confident, approachable leader who inspires through action Someone who builds trust and drives a culture of openness and respect Motor claims experience is a bonus -- but not essential A proactive self-starter with a clear, focused approach to problem-solving Strong communicator with persuasive and authoritative presence A great listener who knows how to bring out the best in others Proven people management experience is essential

Grow with Acorn



At Acorn Insurance, we're proud of our Liverpool roots -- and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.



We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:



o We run through walls for our customers and each other o We challenge the status quo o We succeed when we help those around us succeed o We decide quickly when the smart thing to do is use our judgement

Benefits:

o 35 days' holiday (including bank holidays) with additional buy/sell options o 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! o Flexible benefits, including early access to salary via our internal platform o Hybrid working options to support work-life balance and individual needs o Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words -- they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:



o Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities o Menopause Friendly accredited - supporting every stage of life o? Armed Forces Covenant signatory - honouring those who serve o Great Places to Work 2024/25 - fostering an engaging and positive workplace culture o Best Place to Work for Development - proud to be investing in people's future o?o Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach -- all rooted in the heart of Liverpool -- Grow with Acorn.



A Few Things to Know Before You Apply



We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:



Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. * We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process--or once you're part of the team--just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.