Job Description

We're delighted to be recruiting for Income Recovery Assistant to join our Income Recovery team.


You will be based from either our Eastleigh or Yeovil office.


As part of our team, you will be contacting customers who have fallen into rent arrears, trying to find out why, signposting them internal and external support agencies and setting up rent repayment plans.


You will be using a variety of methods to contact our customers to try and avoid arrears escalating.


You will also undertake some administration tasks for the wider team which will enable you to develop you knowledge of our systems.


Our Housing Professional of the Future training programme will allow you to take the first step into your Housing Career. So, If you're looking for a new opportunity and you display our Abri values and behaviours, we'll be willing to train you to become a fantastic Income Recovery Assistant.


We'll give you the confidence to contact customers who have fallen into arrears, to explore customers' personal circumstances and figure out the best solution for the customer and Abri.


For more information, please take a look at the job description below.


Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.


Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.


We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?


We're investing 689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.


More information about Abri and our strategic objectives can be found at

www.abri.co.uk