Job Description

We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.
We will train you on all aspects of the Recruitment process for NHS Wales including how to publish adverts, send offer letters, answer emails and queries and support the Helpdesk.
Good customer service skills are an essential requirement of this role.
Main duties of the job
We have an exciting opportunity that has arisen within NHS Wales Shared Services Partnership, Employment Services department.
We are a dynamic and diverse team who are committed to providing an excellent recruitment service to Health Boards and Trusts across Wales.
We are looking for individuals who are eager to learn and keen to deliver in both performance and customer service.
We provide administrative recruitment support to Health Board managers and applicants using electronic systems as well as providing advice and guidance where needed so good computer, keyboard and communication skills are essential to the role. As a team we share and uphold the organisation's values in all that we do.
If you share our values and feel that you can contribute to our team and the service we provide, regardless of your previous experience or educational background, we would welcome your application.
The role may initially be partly home based. You will be provided with the support and equipment you will need to be able to work from home, but an internet/WiFi connection is essential.
This post is fixed term/secondment until 30/09/2025 due to secondment cover.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.Excellent customer service is something we strive for, for both our internal and external customers.
Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visithttps://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Details
Date posted
23 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,433 to xc2xa326,060 a year per annum pro rata
Contract
Secondment
Working pattern
Part-time
Reference number
043-AC080-0525
Job locations
Companies House
Crown Way
Cardiff
CF14 3UZ
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential

• NVQ level 3 or equivalent educational experience

• ECDL or equivalent

• Experience of using a computer and Microsoft office 365
• Customer Service Experience
• Understanding of the importance of maintaining confidentiality
• Experience of a customer focused environment

• Understanding of a computerised recruitment package
• Previous Experience in busy office environment
• Experience of working in HR/Training/Recruitment Environment

• Good IT skills including ability to use MS Office
• Database skills

• Welsh speaker

• NVQ level 3 or equivalent educational experience

• ECDL or equivalent

• Experience of using a computer and Microsoft office 365
• Customer Service Experience
• Understanding of the importance of maintaining confidentiality
• Experience of a customer focused environment

• Understanding of a computerised recruitment package
• Previous Experience in busy office environment
• Experience of working in HR/Training/Recruitment Environment

• Good IT skills including ability to use MS Office
• Database skills

• Welsh speaker